Top Customer Success & Experience Jobs in Baltimore, MD

The Senior Director of Customer Success at Limber Health will manage large client accounts, drive growth through upselling, and lead a team focused on client satisfaction and success.

The Solutions Consultant supports sales by delivering product samples, addressing client needs, and enhancing sales strategies for CentralSquare software.

The Strategic Account Manager will drive customer retention and expansion by building relationships, managing renewals, and ensuring value realization of threat intelligence solutions.

The Customer Success Associate will support SMB clients, driving adoption, retention, and expansion of services while managing client relationships and collaborating with internal teams.

The Manager of Technical Support Engineering is responsible for leading and growing a team of Technical Support Engineers, ensuring exceptional technical support and customer satisfaction while driving process improvements and team performance.

The Customer Experience Lead will manage customer support, facilitate onboarding, report on performance metrics, and collaborate across teams to enhance the customer journey in a FinTech SaaS setting.

The Technical Customer Success Manager will own enterprise customer accounts, drive adoption and performance, troubleshoot technical issues, and ensure customer growth and success on Nash's platform.

The Developer Relations Engineer will enhance developer experience on Nibiru Chain, manage community engagement, and improve tools and documentation for the web3 ecosystem.

Review and adjudicate complex product and shipping protection claims, serve as escalation contact, investigate fraud, coordinate service technicians/parts, communicate decisions to customers and partners, maintain documentation, meet SLAs, and recommend process improvements.

The Manager, Client Success will drive long-term client success by managing relationships, enhancing product adoption, and leading retention and expansion initiatives across significant client portfolios.