Top Customer Success & Experience Jobs in Baltimore, MD

The Senior Client Success Manager will manage post-sales relationships with enterprise clients, ensuring customer satisfaction, retention, and identifying expansion opportunities. Responsibilities include driving client success, optimizing business processes, and managing service delivery across teams.

The Customer Success Manager will manage customer relationships, optimize workflows with CRM tools, and support marketing efforts through creative design and exceptional service.

This entry-level Customer Success Associate role involves onboarding, customer lifecycle management, advocacy, account management, and business development in a fintech startup environment.

Join the Galaxy Ventures Talent Network for Developer Relations/Community roles. Candidates will be discreetly shared with hiring portfolio companies and receive networking event invitations.

This role involves driving CRM strategy, managing email and SMS marketing programs, optimizing customer journeys, and enhancing retention efforts.

As a Customer Success Engineer, you'll guide clients in integrating APIs, troubleshoot issues, provide training, and maintain documentation.

The L1.5 Support Engineer provides expert support for issues requiring additional expertise beyond Level 1, collaborating with the Level 1 team and ensuring timely resolutions.

The Customer Success Associate will enhance customer experiences by supporting onboarding, managing billing processes, and driving customer engagement and retention initiatives.

The Senior Client Support Analyst manages strategic client accounts, ensuring compliance with data collection and providing expertise to support customer needs.

The Customer Operations Lead oversees daily customer operations, ensuring high-quality outcomes through effective billing, non-technical support, and escalation management. They drive renewals and upsells while maintaining SLAs and operational excellence.