Top Customer Success & Experience Jobs in Baltimore, MD

The Customer Experience Strategist will lead CRM initiatives, develop strategies, improve processes, and engage stakeholders to align technology with business goals.

Support partner sales and MSPs through AVD/Windows 365 deployments and go-lives. Perform deployments, troubleshooting, technical demos, documentation, tooling improvements, and contribute metrics for partner implementations and MRR goals.

Manage a portfolio of high-value strategic enterprise accounts post-sale, driving adoption, value realization, renewals, and expansion. Act as a trusted advisor to executives, lead success planning and business reviews, influence product and service roadmaps, and scale internal CS processes and tools to improve client outcomes and retention.

Manage onboarding and implementation for large, high-profile client accounts in pet insurance. Serve as primary client contact, analyze requirements, handle eligibility and life-event decisions, coordinate implementations and testing, lead stakeholder meetings, resolve escalations, and identify process improvements to boost efficiency and customer satisfaction.

Serve as the primary post-sales technical contact for enterprise customers to drive adoption and value of AppOmni. Provide technical guidance, deploy solutions, build roadmaps, integrate via APIs, collaborate with product and engineering, monitor account health, influence renewals, evangelize success stories, and travel monthly to customer sites.

Entry-level Customer Success Associate supporting onboarding, adoption, and relationship management for a healthcare AI platform. Coordinate across Sales, Product, and Engineering, track customer health metrics, document feedback, assist training, and help improve customer experience and internal processes while learning account management best practices.

Lead a client experience team, utilizing AI and technology to enhance service quality while maintaining personal interaction. Manage metrics, coach talent, and optimize support operations.

Embed within customer environments to configure and optimise Workday EDM/HCM, resolve integration and configuration issues, enable client administrators, track adoption and maturity, provide technical health summaries, and feed product insight back to Kainos.

Lead enterprise customer success for Inspectorio's supply-chain SaaS: manage onboarding and multi-module implementations, configure platform components, drive ROI and product adoption, serve as technical escalation point, perform business-analysis and UAT, coordinate cross-functional teams, and support contract/subscription changes.

Serve as primary technical contact for customers, provide hands-on guidance for integration and deployment, write scripts for diagnostics/automation, troubleshoot issues, lead technical deep-dives, collaborate with product and engineering, and build long-term customer relationships to maximize platform value.