Top IT Support & Helpdesk Jobs in Baltimore, MD

Lead and mentor a POS support team to ensure installation, configuration, maintenance, and high performance of POS systems. Act as escalation point for technical issues, collaborate cross-functionally, manage vendor relationships, create training, monitor performance metrics, and implement system improvements.

Provide day-to-day technical support for a complex B2B SaaS product: troubleshoot integrations and configurations, resolve tickets end-to-end, communicate clearly with varied audiences, escalate appropriately, and contribute to projects that improve support workflows and automation. Participate in a rotating schedule requiring one weekend day.

Provide high-quality software support to EMR users: answer inbound calls, troubleshoot and document application issues, educate clients, replicate and escalate bugs, and collaborate across teams to ensure resolution.

Provide L2/L3 technical and product support to enterprise customers for a customizable Loan Origination System. Investigate logs and configurations, reproduce issues, triage to Product and Engineering, document Help Center content, and advocate product/process improvements. Participate in occasional after-hours incident coverage and biannual offsites.

Provide advanced, system-level technical support for optical products, troubleshoot complex customer issues, escalate to R&D, document activities, train junior staff, and participate in 24/7 on-call rotations to ensure high customer satisfaction.

Provide help-desk support and incident management for the Success data conversion project: diagnose software issues, document and prioritize incidents in JIRA, coordinate with DHS program and technical staff, identify root causes, and support system enhancements.

Lead and own ClickUp's technical support function: build and scale global teams, define KPIs, drive deep technical troubleshooting, partner with Product and Engineering on bug triage and incident response, and implement AI-powered workflows to improve resolution speed and quality while championing operational excellence and continuous improvement.

Serve as primary technical contact for partner banks, troubleshoot API/connectivity/payment issues, manage support queues and incidents, run RCA, create runbooks, and collaborate with Engineering and Product to improve reliability and scalability.

Provide Tier 1/2 remote IT support, manage corporate IT systems and applications, onboard/offboard employees, patch and maintain laptops via Iru MDM, enforce security controls (MFA/SSO), handle Zoom A/V issues, maintain inventory, and use Jira for ticketing and tracking.

Provide remote technical support for a telehealth platform: troubleshoot login, connectivity, and system errors; guide users through features; document issues and escalate complex problems to engineering; collaborate with product teams to improve user experience.