Top Customer Support Jobs in Baltimore, MD

Support B2B customers through phone, email, and chat by processing orders, resolving issues, tracking shipments, coordinating with internal teams and carriers, and managing credits or replacements. The role also involves identifying upsell opportunities, supporting international orders, participating in account meetings, and contributing to customer-service and operational initiatives. Strong communication, multitasking, accuracy, CRM and order-platform experience, and at least two years of related experience are required.

Respond to customer support requests and pre-sale inquiries through Zendesk, web, email, and internal ticketing systems. Educate customers, troubleshoot issues, document cases and feedback, collaborate with internal teams on complex problems, identify potential user interface issues, and escalate unresolved concerns while meeting service-level goals.

Supervises and develops customer service staff, monitors service quality and workflow, allocates resources across support channels, and maintains unit procedures. Identifies customer trends and operational issues, recommends process and system improvements, coordinates escalated inquiries, supports budgeting, and promotes employee engagement, efficient processing, and customer satisfaction.

Reviews student project submissions using established rubrics, providing fair, supportive, specific, and actionable feedback within 48 hours. Maintains knowledge of assigned curriculum, responds to student outreach, supports academic assistance and integrity validation, participates in quality assurance and project improvement activities, and collaborates with managers and peers in meetings and special projects.

Respond to live chat messages on business websites and social media, answer customer inquiries, share sales links and discounts, and support customer service and sales goals. Fully remote with training provided; immediate start and no prior experience required.

Remote incoming call specialist handling high-volume inbound calls, recording interactions in CRM, using dialer/phone software, protecting sensitive information, and following established procedures while collaborating with the internal team.

Serve as the organization’s first point of contact by answering high-volume, multi-line calls, assisting callers, routing inquiries, taking messages, and managing voicemail. Provide accurate information while maintaining professionalism and confidentiality. Support scheduling, data entry, filing, document management, and other administrative tasks. The role requires English and Spanish fluency, strong organization, multitasking, customer service skills, and proficiency with Microsoft Office and communication systems.

Answer incoming benefit-related calls from State of Texas employees and retirees; explain eligibility, coverage, and enrollment; troubleshoot issues and coordinate with vendors; document interactions; conduct trainings; maintain confidentiality; suggest process improvements to enhance service.

Provides first-line customer support through chat, email, phone, and internal channels. Logs, prioritizes, troubleshoots, resolves, escalates, and follows up on tickets while maintaining accurate customer records. Monitors system alerts, communicates updates and known issues, audits outstanding requests, and participates in after-hours on-call coverage. Supports customers using AI-powered public safety software and coordinates with technical and non-technical stakeholders.

Provides remote help desk and training support for Medicaid Integrity Institute participants. Manages portal access and email inquiries, troubleshoots real-time user issues, tracks requests in Jira, resolves incidents, monitors inquiry trends, and identifies process improvements. The role requires responsive customer service, clear written communication, collaboration with a remote team, and working hours aligned with Pacific Time before, during, and after training events.