Top Customer Support Jobs in Baltimore, MD

Provides first-line support to prospective and current students through phone and email. Answers questions, applies sales techniques, updates accounts, assists with technical and course-navigation issues, explains products and regulations, resolves problems, and follows up. Maintains product knowledge, meets department metrics, promotes first-call resolution, and delivers professional customer service in a remote contact-center environment.

Resolves escalated customer complaints through inbound and outbound communication, negotiation, conflict resolution, and cross-functional coordination. Advocates for customers, identifies root causes, recommends process improvements, maintains accurate case data, supports employees and executives, and helps keep knowledge bases and procedures current.

Coordinates staffing services for schools by offering assignments to qualified field staff, filling open shifts, managing orders, providing first-level support, handling communications, maintaining client and employee relationships, entering data, and supporting quality control. The role requires strong organization, communication, problem-solving, time management, and computer skills.

Leads the Client Engagement team supporting pharmaceutical manufacturer field sales escalations. Oversees people management, ticket and AI performance, quality, knowledge content, escalation resolution, root-cause analysis, process improvements, launch readiness, and field education. Partners with Client Success, Operational Excellence, Product, Engineering, and strategic operations to improve service quality, automate support, and prevent recurring issues.

Supervises call center associates, monitors attendance and performance, coaches team members, manages corrective actions, ensures customer service KPIs and financial targets are met, handles escalated calls, communicates expectations, conducts team meetings, and promotes organizational values. The role requires mandatory team leadership experience, C1/C2 German, English proficiency, strong communication, coaching ability, and schedule flexibility.

Supports agents and farmers with precision technology by troubleshooting systems, promoting software adoption, providing training, ensuring regulatory compliance, assisting with planting and harvest data processing, and supporting system testing and updates. The role requires extensive travel across Illinois, Indiana, and Kentucky, customer engagement, technical issue resolution, and collaboration with product owners.

Own the client support queue for API and business banking clients, investigate payment exceptions across wires, ACH, SWIFT, and stablecoin rails, coordinate with bank partners, monitor transactions and alerts, and communicate onboarding and account updates. The role also involves writing bug reports, creating runbooks and help center content, identifying recurring issues, and driving root-cause fixes with engineering, operations, and compliance teams.

Provide personalized customer support for product, app, and offer inquiries through email, chat, and social media. Resolve and escalate issues, maintain customer records, document interactions, recommend relevant products, and identify customer insights to improve support processes. The role requires strong communication, product knowledge, problem-solving, confidentiality, and proficiency with G Suite and Zendesk.

Provides empathetic, efficient customer support across multiple channels; documents interactions in CRM software; analyzes issues and proposes solutions; applies product knowledge to educate users; shares customer feedback and sentiment trends; develops support documentation; and supplies scenario-based input to train AI systems. Requires at least three years of professional customer support experience, strong communication and problem-solving skills, CRM proficiency, and experience managing complex cases.

Provide timely developer support for Supabase users across billing, implementation, optimization, and technical issues. Triage cases, guide users to documentation and code examples, monitor GitHub feedback channels, escalate issues, and identify tooling improvements. Reproduce bugs and create test cases when applicable. The role requires strong SQL and PostgreSQL knowledge, Linux and command-line proficiency, GitHub experience, excellent English communication, and at least three years of developer-support experience. This is a fully remote APAC weekend position with four 10-hour shifts.