Top Operations & Support Jobs in Baltimore, MD

The Revenue Operations Lead will manage revenue tools, oversee forecasting, collaborate with departments, and analyze sales commissions to drive growth.

Enrolls union members in customized health and life benefits plans, answers benefits questions, processes plan changes, and provides responsive customer service. The role requires obtaining health and life insurance licenses, interacting with diverse union members, working weekends and select holidays, and completing a background check. Strong performers may enter a management development track and advance into office leadership.

Supports University Registrar operations involving degree audits, scheduling, registration, academic records, curriculum, transfer articulation, and term processing. Maintains and troubleshoots enterprise systems including Workday, Banner, and uAchieve; verifies data accuracy; communicates policies and deadlines; advises faculty, staff, administrators, and students; resolves operational issues; and conducts system testing for upgrades and enhancements.

Provides proactive student finance advising for a portfolio of approximately 850–950 students. Develops individualized financial plans, explains Title IV and related regulations, resolves escalated student financing concerns, collaborates across departments, and supports process improvements. Serves as a subject matter expert on financial aid policies and regulations while delivering accurate, exceptional customer service in a contact center environment.

Coordinates academic department administration, finance, purchasing, scheduling, faculty onboarding and recruitment logistics, events, records, communications, facilities requests, and student employee supervision. Supports academic leaders, faculty, students, visitors, and campus partners while maintaining confidential records, monitoring budgets, processing transactions, improving procedures, and coordinating complex departmental projects and programs.

Operations Management Trainee supports heavy-duty truck repair shop operations, customer relationships, rental utilization, sales coordination, cost control, maintenance scheduling, vehicle status updates, technician planning, and customer satisfaction initiatives. The role is a paid training program requiring relocation within the business unit after completion, with potential progression to Operations Supervisor. Candidates need a bachelor's degree, strong mechanical, communication, organization, interpersonal, computer, and basic business finance skills.

Entry-level trainee role to learn insurance procedures, obtain a Maryland Life and Health License, respond to certificate requests, process endorsements, and maintain client and policy data in the agency management system while supporting account management tasks.

Administer, monitor, troubleshoot, and maintain secure cloud-based Linux infrastructure and large-scale distributed data platforms (Hadoop/Accumulo). Implement automation (Bash/Python), configuration management (Puppet), patching, access controls, storage/backup, and incident response. Collaborate with engineering, network, and cybersecurity teams, maintain documentation and SOPs, and participate in after-hours on-call rotation to ensure availability and security for mission-critical systems.

Manage, maintain, and secure enterprise Linux environments: install/configure systems, monitor performance, manage access and security, troubleshoot issues, apply patches and hardening, and automate routine administrative tasks.

Provide technical support and troubleshooting for network, desktop, and systems hardware/software; deliver remote support using desktop mirroring and remote access tools; identify, investigate, resolve, and follow up on cloud infrastructure and helpdesk issues; coach and guide less-experienced staff.