Top Operations & Support Jobs in Baltimore, MD

Provide remote and on-site technical support for Ciena telecommunications products, including on-call coverage. Diagnose complex network issues using debugging tools, lab research, and root cause analysis. Escalate incidents and communicate field concerns across Design, Supply Chain, Quality Assurance, Product Management, Publications, and Training teams. Create and maintain technical documentation, knowledge-base articles, and field service bulletins while contributing to customer issue resolution and knowledge sharing.

Handle reconciliation processes, manage corporate actions, ensure accurate financial records, and identify process improvements for operational efficiency.

The Systems Engineer will monitor online applications, troubleshoot issues, manage performance problems, and analyze system software on mainframe systems.

This is a general-interest application for joining BCT’s talent pool. Applicants may submit their information for consideration for current or future opportunities matching their skills and interests. BCT supports national security missions and encourages candidates to apply separately to specific posted roles. The company offers retirement, health, insurance, paid time off, training reimbursement, wellness, referral, and scholarship benefits.

Complete the application and specify the role or position you are interested in being considered for.

Coordinate the preparation, setup, and management of real estate listings. Maintain MLS, website, and internal property information; upload photos, videos, floor plans, and documents; verify accuracy; support agents with real estate systems; prepare marketing materials; and assist with administrative projects.

Create, review, and maintain technical documentation (installation guides, configuration docs, user manuals, procedures, and software docs) across system lifecycles. Collaborate with engineers and SMEs to gather technical information, format and publish materials, maintain documentation libraries, develop training materials, and produce technical reports and briefings supporting mission systems.

Manage and maintain enterprise IT infrastructure including Windows/Linux servers, Active Directory, Exchange/O365, virtualization, backups, and VPN/MDM. Perform patching, monitoring, Tier 2 troubleshooting, account provisioning, documentation, and support onboarding/offboarding. Assist with projects, ensure security policy compliance, and provide remote user support.

Provides operational support for Sales and Marketing teams by delivering customer service, validating and protecting data, following business procedures, maintaining recurring reports, and supporting process changes and new initiatives. The role responds to guest and business partner questions, identifies process improvements, manages company assets, and collaborates with Human Resources and Resort Operations leadership. Weekend and holiday availability is required.

Leads Advisory practice staffing, resource allocation, utilization, and workforce planning. Forecasts capacity needs, analyzes pipeline and staffing metrics, develops leadership reports and dashboards, resolves resource conflicts, and advises partners on hiring, deployment, and leverage strategies. Partners across leadership, talent acquisition, learning and development, and global delivery teams to improve processes, implement resource management technology, support employee development, and drive scalable operational improvements.