Top Operations & Support Jobs in Baltimore, MD

Summer internship opportunities for Virginia Tech students across technical and corporate functions. Interns may support software development, IT, data analysis, systems engineering, cybersecurity, finance, marketing, HR, operations, research, process improvement, and project coordination. Responsibilities include collaborating with teams, contributing to projects, attending meetings, preparing analyses and presentations, and presenting internship outcomes. The program lasts 10–12 weeks and may require 40 hours per week during the summer.

Serves as the Baltimore office’s first point of contact, welcoming visitors, managing calls and check-ins, coordinating meeting rooms, handling mail and supplies, and maintaining client-ready spaces. Provides administrative support, assists with scanning and preparing tax documents, proofreads materials, supports billing, and helps address facilities needs. Requires professionalism, organization, discretion, strong communication, Microsoft Office proficiency, and flexibility for occasional busy-season overtime.

Supports cross-functional business operations through workflow analysis, process improvement, resource and workforce coordination, compliance support, reporting, onboarding and training logistics, and internal program coordination. The role documents procedures, maintains operational tools and metrics, leads continuous improvement initiatives, resolves operational issues, and communicates with managers and stakeholders to improve efficiency, alignment, and customer experience.

Own and improve the company’s NetSuite ERP and connected business systems. Configure workflows, records, permissions, reports, integrations, and data models; monitor system reliability; support Finance, Purchasing, Supply Chain, Retail, Customer Service, and eCommerce; and coordinate with Engineering. Establish change management, documentation, training, prioritization, and acquisition integration processes. The role emphasizes physical-goods operations, inventory, purchasing, fulfillment, implementation recovery, and adoption among field-based users.

Leads digital technology operations at an onsite aerospace facility, serving as the primary escalation point between enterprise technology teams, local leadership, vendors, and production environments. Oversees infrastructure reliability, security, compliance, audit readiness, hosting costs, service-level performance, technology deployments, and maintenance. Coordinates network, wireless, facility, conference room, machine installation, collaboration, telecommunications, and security initiatives while advocating for site priorities and ensuring timely resolution of technology issues.

Provides executive and office support by maintaining files and electronic records, coordinating travel and meetings, conducting research, and assisting with special projects. The role requires strong communication, organization, professionalism, reliability, attention to detail, and the ability to prioritize multiple tasks independently or collaboratively. Candidates need an associate degree or relevant experience, plus at least two years of Microsoft Office experience.

Reviews short-term disability claim documentation, creates and sets up claim files in Ultera, CHESS, and GCS, follows up on missing information, and supports Case Managers with claims-administration tasks. Manages high-volume workloads, special-handling policies, team initiatives, training, and business-process recommendations while maintaining accuracy, deadlines, and client-focused service.

Prepares, reviews, revises, and maintains technical, operational, user, training, and acquisition documentation for defense systems and cryptologic programs. Researches complex technical information, collaborates with developers, engineers, and subject matter experts, creates reports and briefings, coordinates document layout, and maintains documentation libraries. Uses Microsoft Office, Visio, SharePoint, Confluence, and similar tools to produce clear materials for technical and end-user audiences.

Provides back-office administrative and operational support to Account Management teams. Responsibilities include processing and tracking client orders, maintaining client records, coordinating workflows, monitoring outstanding tasks, preparing reports and documentation, and identifying process improvements. The role requires strong organization, communication, accuracy, multitasking, Microsoft Office proficiency, and the ability to work independently while collaborating across teams.

The Receptionist serves as the primary contact for visitors, staff, callers, and collaborators while providing front-desk and administrative support. Responsibilities include managing communications, mail, shipping and receiving, meeting logistics, filing systems, office supplies, procurement requests, travel arrangements, events, building liaison activities, and office access credentials. The role also supports office cleanliness, organization, security administration, and daily operational readiness.