Top Operations & Support Jobs in Baltimore, MD

Provides Tier 1 technical support to internal users and managed-service vendors by phone and email. Troubleshoots network, hardware, software, connectivity, and device issues; performs installations, updates, account creation, onboarding configuration, and conference-room audio/video support. Maintains asset inventories, replaces computer components, tracks and escalates unresolved tickets, and ensures timely resolution while delivering bilingual English-Spanish customer service.

Develops and maintains SharePoint knowledge management solutions, Microsoft Power Platform workflows and applications, and Power BI dashboards. Partners with stakeholders to identify requirements, automate business processes, improve information sharing, and support operational decision-making. Provides SharePoint administration, troubleshooting, documentation, and site maintenance while ensuring compliance with DoD cybersecurity and information management requirements.

Own client, vendor, and subcontractor onboarding; contract administration; fleet and field-equipment compliance; technician training coordination; new-hire onboarding; company events; and leadership projects. Maintain accurate Salesforce and accounting records, manage insurance and licensing requirements, track operational readiness, and improve SOPs and cross-functional processes across field operations, billing, vendors, and client relations.

Provides operational and technical support for a university nursing simulation center. Responsibilities include configuring and operating simulation rooms, high-fidelity simulators, audiovisual systems, and clinical laboratory equipment; troubleshooting hardware, software, connectivity, and simulation platforms; maintaining inventory, equipment records, and operational readiness; supporting VR and educational technologies; training users; coordinating vendors and repairs; and assisting with live simulations, setup, and laboratory activities.

Processes customer will-call orders and pickups accurately and efficiently. Generates invoices, collects payments, enters special and customer orders, coordinates van deliveries, organizes vendor and intercompany pickups, and arranges UPS shipments. Provides customer service and sales administration support, handles billing and credit requests, supports incoming customer service calls, and administers the employee cash sales program.

Lead enterprise and program-level quality management and process improvement for complex Army network environments. Develop and maintain Quality Management Plans, evaluate products and processes, guide data collection and cross-functional workshops, and recommend corrective and preventive actions. Apply Lean Six Sigma, business process reengineering, design thinking, and related frameworks to improve mission outcomes. Present findings to senior leaders and technical teams while synthesizing stakeholder, operational, and user feedback into actionable roadmaps.

Participate in a 10-week technology advisory internship providing co-managed IT services. Assist with helpdesk support, employee onboarding, SOP creation, documentation, cloud and network performance management, security activities, data migration, and live troubleshooting. Support client projects, research, analysis, presentations, and vendor collaboration while receiving mentorship and training.

Supports NAWCAD customers as the NMCI point of contact by managing seat orders, user and asset records, software licensing, MAC requests, permissions, hardware, software, connectivity, printers, phones, and audiovisual equipment. Escalates unresolved issues through NMCI processes, maintains documentation and compliance, assists with workstation setup and migrations, and coordinates with NAVAIR, NMCI contractors, and base support teams.

Supports a Department of Defense PMO by gathering and analyzing functional data, documenting workflows, recommending process improvements, developing guidance materials, monitoring implemented processes, and preparing project plans, schedules, status reports, and performance evaluations. The role also provides project management consultation, translates technical information into user-friendly documentation, and coordinates teams and stakeholders to ensure timely delivery.

Lead process improvement initiatives using Lean Six Sigma methodologies (DMAIC, 8D, FOX). Conduct assessments, map current/target states, perform root-cause analysis, develop corrective actions and control plans, run cross-functional teams, and deliver quantified operational improvements using data analysis and project management practices.