Top Customer Success & Experience Jobs in Austin, TX

The Customer Success Associate manages and retains a portfolio of customers post-implementation, focusing on account health, product adoption, and renewal readiness.

As Director of Solutions Advisory, you will lead and mentor a team of solution advisors, driving innovation and strategic solutions in contract lifecycle management while supporting sales and ensuring customer satisfaction.

The VP of Customer Engineering will lead the Customer Engineering function, manage the technical customer experience, maintain customer health, and drive team leadership across various customer segments while ensuring high-quality service delivery.

The Director of Customer Success leads the vision and execution of customer success strategies, ensuring alignment with business objectives and fostering collaboration across teams. They advocate for customer needs and oversee technical and operational excellence within the team, mentoring staff and driving performance standards.

The Channel Partner Account Executive will manage post-sale operations for partner solutions, ensuring communication, support, and accurate processing of partner inquiries and commissions while collaborating across teams.

The Senior Client Support Specialist will enhance customer experiences, manage escalated issues, support team operations, and lead onboarding and training for new hires.

Lead the CX Technology Operations strategy, optimize AI-enabled tooling, partner with cross-functional teams, and oversee vendor management and platform performance to improve customer support and satisfaction.

Manage and grow a portfolio of existing SMB clients, serving as a trusted advisor, and identifying upsell opportunities within the ERP ecosystem.

As a Client Success Manager - Mid Market at Hinge Health, you'll manage client relationships, drive product adoption, and ensure client retention through strategic communication and data-driven insights.

The Director of Customer Journey Operations will lead operational strategies to enhance customer experience, develop processes, and measure performance while collaborating with cross-functional teams.