Global Senior Benefits Specialist - Hybrid

BigCommerce's mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses.
We are equally passionate about growing our employee's careers and providing them an incredible experience as we rapidly expand across the globe. We are proud to have been recognized numerous times for our product and workplace culture. We empower our people and customers to build, innovate and grow, so together we can redefine the ecommerce industry.
BigCommerce is looking for a Senior Benefits Specialist to assist with the company's global benefits administration. Under general direction from the Senior Manager, Total Rewards, this position is responsible for managing all tasks necessary to accomplish BigCommerce's benefits administration objectives. This position serves as the point of contact for benefits and related HR Policy execution. This position is hybrid and based in our Austin office.
What You'll Do
Benefits Responsibilities:

• Lead administration for global benefit programs including medical, dental, vision, life insurance, spending accounts, commuter benefits, retirement plans, voluntary & supplemental offerings, wellness programs, and COBRA.
• Lead leave of absence administration; work with third-party administrators ensuring that leaves and disability programs are being administered timely, accurately and in accordance with state and federal leave laws; calculate pay and duration of benefits while on leave. Partner with HRIS on Workday absence and leave configuration.
• Performs complex analysis of data to support benefits compliance requirements, including, but not limited to, 401(k) annual audit, Non-Discrimination Testing, 401(k) funding, benefits billing, etc.
• Partner with HRIS and Payroll to coordinate the annual Open Enrollment process, including Workday system setup, testing, execution, and coordination of data to providers.
• Ensure compliance with all applicable federal and state laws, including but not limited to ACA, ERISA, HIPAA, FMLA, ADA, OSHA, etc.
• Maintain benefits portal on Company's intranet site, ensuring employees have access to the latest benefits information.
• Provide exceptional customer service to employees while building strong business relationships.
• Assists Senior Manager,Total Rewards in the planning of Company benefit events, benefit plan design, and communications.

Who You Are

• 5+ years benefits & retirement administration experience in a global/multi-location.
• Solid knowledge of benefit plans, including HSA, FSA., 401k, medical, dental, vision, STD/LTD, and ADD/Life. Prior experience as an account liaison with a health insurance agency preferred.
• Thorough knowledge and understanding of Federal and State regulatory laws in regards to Payroll, Benefits, COBRA, HIPAA, FMLA, ADA and ERISA.
• Prior experience with benefit management and time off administration in Workday required.
• Must be analytical, organized and self-motivated with ability to manage competing priorities with a strong sense of confidentiality.
• Comfortable working hands-on to get things done and quickly shifting to complex strategy discussions.
• Can accomplish results and desired outcomes through formal and informal corporate structures.
• Exceptional client relationship skills.
• Advanced excel, powerpoint and Google Workspace skills.
• Certification in benefits (CEBS, PHR, or SHRM-CP/SCP) a plus.

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Not all candidates will be eligible for the upper end of the salary range (or have the minimum apply to them), but rather, the exact salary will be dependent on the successful candidate's location, relevant knowledge, skills, and qualifications.
Targeted salary range
$70,597.60 - $119,000 USD
Diversity, Equity & Inclusion at BigCommerce
Our employees make the difference. At BigCommerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at BigCommerce, please let us know during any of your interactions with our recruiting team.
Learn more about the BigCommerce team, culture and benefits at https://careers.bigcommerce.com .