Top Customer Success & Experience Jobs in Atlanta, GA

Manage the end-to-end post-sale lifecycle for HotStats clients: onboarding, adoption, retention, renewals, strategic check-ins, QBRs, and AI-assisted analytics to identify churn risk and upsell opportunities while partnering with Sales, Product, and Support.

Serve as primary Customer Success Manager for Freedom360 clients: manage onboarding, campaign execution, renewals, and business reviews; build relationships; demonstrate ROI; maintain CRM records; provide strategic insights and improve client experience with the program team.

Manage advertiser onboarding and ongoing account relationships as an independent contractor: collect sponsor requirements, coordinate with internal teams, lead monthly client meetings, ensure deliverables and payments are completed on time, meet response SLAs, and drive retention and renewals for fertility-focused advertising clients.

Own client experience for travel accounts—manage communications, negotiate with vendors, ensure accurate itineraries for air, housing, and ground services, resolve issues, and maintain relationships. Deliver white-glove service under pressure, coordinate with sales and operations, and meet deadlines in a fast-paced, event-driven environment.

Own client onboarding after sale: run discovery calls, configure Uplinq and QuickBooks Online (integrations/troubleshooting), clean and import data, manage many concurrent onboarding timelines, escalate scope or risk early, find practical workarounds, and hand off accounts to Accounting/Tax teams.

Own technical onboarding and long-term success for B2B customers using Prismatic. Run scoped implementation projects, review customer integration code, define architecture best practices, create enablement content, run office hours, and surface expansion opportunities.

Lead and execute complex, high-volume onboarding portfolios (up to 25+), including enterprise and multi-location accounts. Provide high-touch on-site support as needed, ensure high customer satisfaction, own partnership tooling and workflows, mentor junior onboarding managers, improve handoffs and processes cross-functionally, and take ownership of revenue outcomes tied to launches.

Quota-carrying expansion Customer Success Manager responsible for driving upsell and cross-sell within an existing book of business. Own the post-sale journey from onboarding through adoption, renewals, and expansion. Build and manage an expansion pipeline, forecast accurately, drive adoption and value, and hit $50K/month expansion targets while partnering with product and support.

Serve as the primary technical partner for strategic customers: own SDK implementation, integrations, event tracking, and onboarding; build and deploy in-app experiences; audit installations; triage and fix technical issues; train customers; and work closely with CXMs and Support Engineering to ensure long-term customer success.

Serve as the primary post-implementation technical partner for assigned institutional clients, ensuring data completeness, governance, and timely reporting. Support reporting cycles, advise on complex structures, surface client feedback to Product/Data, lead portfolio reclassification and special projects, and drive renewals and upsell opportunities while coordinating across Services, Support, Sales, and Product.