Top Customer Success & Experience Jobs in Atlanta, GA

Lead and develop a Strategic Account Management team to retain and grow largest SaaS customers. Drive account strategies, executive relationships, renewals, expansions, adoption, forecasting, and cross-functional collaboration to achieve retention (96%+), revenue targets, and increased platform adoption.

The Payroll Customer Success Manager serves as the main contact for customers, supporting onboarding, ensuring payroll accuracy, resolving issues, and building trust through proactive communication.

Manage strategic OEM partnerships from technical scoping and API integration through renewals. Enable developer/product teams, monitor API consumption and health, lead QBRs, drive retention and expansion, and coordinate cross-functional escalation and roadmap alignment.

Own post-sale customer journey for strategic enterprise accounts, driving onboarding, adoption, value realization, renewals, and expansion. Act as technical advisor on Cortex, SDLC, DevOps, and cloud-native platforms, lead executive business reviews, identify risks/opportunities, influence product roadmap, and contribute to scaling Customer Success. Up to 30% travel.

Create and maintain customer onboarding and training content (videos, webinars, KB articles, emails). Host trainings, collaborate cross-functionally, manage editorial calendar, and optimize materials using feedback and analytics.

The Front Desk Receptionist greets visitors, manages communications, performs administrative duties, and ensures smooth office operations while providing customer service.

Manage the full lifecycle for enterprise customers: onboarding, adoption, renewals, and expansion. Act as primary contact and technical consultant, drive product adoption, gather customer feedback, and implement repeatable processes to maximize customer value and business outcomes.

The Customer Success Specialist guides families through the dementia care onboarding process, manages referrals, provides support, and communicates effectively with dyads to enhance their experience.

Manage customer onboarding, renewals, and expansion opportunities. Define success metrics, build processes, and enhance customer relationships in a B2B SaaS environment.

Lead client onboarding for an AI-powered AP SaaS platform: design training programs, map and transform workflows, track adoption metrics, consult on change management, and collaborate with Product to remove user friction and ensure on-time go-lives.