Top Customer Success & Experience Jobs in Atlanta, GA

The Senior Technical Support Engineer will troubleshoot and resolve production issues across customer environments, focusing on cloud infrastructure and data pipelines, while collaborating with Engineering for root cause analysis.

As an Account Director, you will manage existing client accounts, focusing on renewals, expansion, and high-level stakeholder engagement, working closely with Customer Success Managers.

The Senior Account Manager will manage client relationships, drive renewals, ensure account health, and collaborate with teams to support client success.

Join Shaper Capital to be part of a mission-driven team focused on building transformative companies. Candidates with sales or go-to-market experience are encouraged to express interest for future opportunities.

Lead and coach a global Customer Engineering team to deliver technical solutions, drive process improvements, support pre-sales, manage escalations, and partner cross-functionally to enhance customer experience and operational excellence across Microsoft and deployment platforms.

Provide remote-first technical support to end users via email, phone, and online channels. Troubleshoot, triage, and resolve issues, document tickets in Zendesk, escalate with recommendations, test fixes, support product adoption, and occasionally travel for training (<10%).

This Customer Success Manager role focuses on strategic partnership with health system executives, improving patient outcomes through AI-driven insights, and driving account retention and growth.

The Head of Growth will scale adoption and user base for Kinetic among Solana traders, lead partnerships, and analyze user metrics to refine strategies.

The Growth Account Manager at Common Room will manage post-sales revenue outcomes, driving renewals and expansion for a portfolio of customers while collaborating with Customer Success and Sales teams.

As a Customer Success Representative, you will maintain client relationships by providing retention support, coaching, and resolving issues to improve client acquisition and satisfaction.