Top Customer Success & Experience Jobs in Atlanta, GA

The Channel Success Manager builds relationships with consulting channels, provides training, supports sales efforts, ensures customer satisfaction, and collaborates internally to enhance service delivery.

As an Implementation Specialist, you'll manage onboarding, data migration, and training for small to mid-sized firms, ensuring efficient adaptation to the Karbon platform.

Manage full post-sales lifecycle for enterprise property management accounts (200+ units), drive adoption and revenue expansion, own retention and account health, run quarterly business reviews and success plans, surface customer feedback and product opportunities, and coordinate onboarding/implementation across multi-site portfolios. Some travel required.

Lead a team of Customer Onboarding Managers while developing and implementing efficient onboarding processes for mid-market and enterprise customers. Collaborate with various departments to ensure smooth transitions and address client needs, all while improving customer satisfaction and onboarding metrics.

Guide new members through onboarding and ongoing support via daily video calls; troubleshoot and escalate platform issues; apply accounting, payroll, and tax expertise (including payroll taxes and S-Corp considerations); document interactions in Salesforce; collaborate cross-functionally to improve member experience while managing multiple member conversations.

Manage and lead the Investor Services team, ensuring exceptional service delivery and operational excellence across Fund Administration and Deal Services customers. Responsibilities include performance metrics ownership, customer engagement, and process improvement initiatives.

Manage ongoing relationships with established mental health providers to retain and grow their practices. Conduct proactive outreach, run availability reviews, enable feature adoption, log interactions in HubSpot, escalate issues cross-functionally, and meet measurable activity and retention goals.

The Regional Program Specialist manages the delivery of services to military members and their families, focusing on emergency communications, financial management, and volunteer management while supporting deployment operations.

Serve as primary client contact to drive retention, satisfaction, and growth for advertising clients. Oversee campaign execution with internal teams, lead onboarding and training, deliver performance reporting and optimization recommendations, identify upsell opportunities, and advocate client needs internally.

Lead end-to-end post-sales customer success for vCluster: onboard customers, build success plans, drive adoption, articulate business value, run executive reviews, design deployment architectures, and own renewals and expansion while advocating customer needs to Product and Engineering.