Top Customer Success & Experience Jobs in Atlanta, GA

Manage and grow strategic enterprise customer relationships, drive renewals, identify upsell/cross-sell opportunities, provide product optimization and advocacy, coordinate internal teams for technical delivery, mentor CS teammates, and represent Chartbeat at customer meetings and conferences.

Serve as the front-line expert helping customers and CSMs unblock technical and strategic issues using the Motion platform and AI agents. Triage Intercom/Slack requests, troubleshoot and reproduce problems, train and improve AI agents, surface product feedback, and build systems to reduce recurring issues. Combine product expertise, creative strategy knowledge, and systems thinking to turn stuck customers into confident users and influence product and docs.

Prepare, maintain, and analyze client-ready reports and dashboards; support account management with data integrity, policy audits, and supplier invoice audits; research and resolve client billing inquiries, manage AR and fee adjustments; participate in cross-functional projects and create process efficiencies and client-facing presentations.

Manage a portfolio of SaaS healthcare customers to drive adoption, satisfaction, retention and expansion. Build relationships, monitor usage, create success plans, identify upsell opportunities, and improve delivery processes while acting as an expert on EverHealth products.

Manage a portfolio of customers to drive adoption, retention, and expansion of Novara’s safety and risk management platforms. Develop strategic success plans, run QBRs, monitor customer health, coordinate cross-functional support, and own renewal and growth outcomes through measured business value.

Lead end-to-end client implementation engagements for LearnLux's financial wellbeing platform. Manage cross-functional teams, project plans, timelines, and stakeholder communications to ensure successful onboarding, adoption, and high-quality delivery. Drive process improvements, resolve issues, and operate effectively in a fast-paced, remote startup environment.

Manage client onboarding, deliver demos and migrations, provide high-level support and troubleshooting, track feature requests and CRM data, build relationships to drive upsell/cross-sell, prevent churn, and coordinate with sales, support, and leadership.

Serve as the primary customer-facing contact for enterprise provider accounts in Missouri, driving implementations, platform configuration, end-user training, basic hardware troubleshooting, and adoption. Manage relationships across stakeholder levels, support go-lives, gather product feedback, and coordinate with Tech Support and Product teams. Travel within Missouri up to 50% and track KPIs like adoption, NPS, CSAT, and customer health.

Own the client's first 60 days: manage handoff from Sales, drive activation with Implementation, collect W-9/ACH for Accounting, train clients on OCRA reporting, perform invoice reviews, provide proactive early support, and execute a documented handoff to Strategic Account Managers and Revenue Optimization Managers.

Manage a high-volume book (~150+ SMB accounts), drive adoption and renewals of Hinge Health MSK programs, provide data-driven reporting and recommendations, coordinate escalations with internal teams, and identify expansion opportunities to maximize client retention and satisfaction.