Top Customer Success & Experience Jobs in Atlanta, GA

Own the client's first 60 days: manage handoff from Sales, drive activation with Implementation, collect W-9/ACH for Accounting, train clients on OCRA reporting, perform invoice reviews, provide proactive early support, and execute a documented handoff to Strategic Account Managers and Revenue Optimization Managers.

Manage a high-volume book (~150+ SMB accounts), drive adoption and renewals of Hinge Health MSK programs, provide data-driven reporting and recommendations, coordinate escalations with internal teams, and identify expansion opportunities to maximize client retention and satisfaction.

Partner with Implementation and Customer Success to onboard and support clinical research clients, analyze usage data to drive adoption, deliver training and Help Center content, provide custom reporting expertise, and consult with sponsors and sites to improve platform utilization and client outcomes.

Serve as primary partner relationship manager for payroll and CPA partners, providing white‑glove support and escalations. Liaise with internal teams to develop and implement partner-tailored solutions, maintain SOPs, communicate risks to leadership, and drive retention and satisfaction through proactive outreach and strategic insights.

Advise finance professionals on budgeting, forecasting, financial modeling, and reporting; customize and validate customer data and Datarails platform setups; recommend process improvements; build long-term relationships; support renewals and upsell conversations.

As Implementation Manager, you will oversee customer deployments of the Odyssey platform, ensure successful implementations, and facilitate communication across teams to enhance customer experience and satisfaction.

Manage strategic service accounts to meet contractual SLAs by coordinating preventive maintenance, start-up/commissioning, emergency repairs, and RCARs. Build account plans and KPIs, present quarterly business reviews, support quotations, review project documentation, and drive continuous improvement while serving as the primary operational contact.

Lead deployment and onboarding of contact center software: gather requirements, design and deploy IVR workflows, train clients, manage UAT and SOWs, coordinate internal teams, handle escalations, provide post-implementation support, and ensure timely delivery and client satisfaction.

Administer and configure Gainsight to optimize customer lifecycle management, map digital customer journeys, create automations, dashboards and surveys, derive data-driven insights, and train stakeholders on Gainsight best practices.

Lead partner-led implementations and retention for Zoom CX by establishing technical standards, enabling partners, monitoring deployment health, and identifying expansion opportunities. Serve as the technical liaison across Product, Engineering, and Partner teams to mitigate churn, support day-2 operations, and translate new product capabilities into partner-driven customer value.