Top Customer Success & Experience Jobs in Atlanta, GA

Lead onsite deployments of Toro's TMS at trucking terminals, translating client goals into rollout plans, delivering hands-on training, troubleshooting issues in real time, coordinating with internal teams, and ensuring smooth transitions from legacy systems while traveling frequently to client sites.

Serve as primary partner contact managing onboarding, renewals, and growth for higher-ed clients. Drive enrollment and retention goals, report on metrics, remove barriers for learners, design scalable processes, and coordinate cross-functional teams to improve partner satisfaction and outcomes.

Lead and coach a Customer Success team to drive renewals, retention, and expansion for enterprise B2B SaaS customers. Own team performance metrics, support strategic escalations, improve CS processes and playbooks, align goals using OKRs, collaborate cross-functionally, and advocate AI adoption. Role requires up to 50% travel and stewardship of hiring, development, and talent decisions.

Lead customer success and research efforts: train and advise customers on Dscout, design and run qualitative research projects, drive adoption and expansion, manage 1–3 Research Advisors, and surface customer feedback to Product.

Lead and mentor a regional customer success team to drive client retention, onboarding, and growth. Collaborate with sales and clinical teams to promote Tempus products, optimize workflows and EMR ordering, analyze retention opportunities, provide on-site support, and improve customer experience through process improvements and competitive feedback.

The Multi Location Group Trainer will deliver in-person clinical training, coach dental staff in adopting digital workflows, and assess practice readiness with travel up to 85%.

Own and lead onboarding for new customers of DocketWise, ensuring successful implementation, training, and early adoption. Manage customer communications, customize onboarding plans, track milestones in Salesforce, run Zoom sessions, partner with Sales/Product/Services, and drive customer satisfaction and retention during the first 90 days.

Manage a high-volume small-market book (50-75 accounts, ≤250 lives) to drive engagement, satisfaction, and retention. Own day-to-day client and broker relationships, track KPIs, execute engagement plans, manage concurrent projects, triage issues cross-functionally, lead client meetings and presentations, and travel up to 20% for in-person sessions.

Lead and build a global Partner Success team to drive partner onboarding, reduce churn, and create repeatable playbooks. Hire and coach 7-8 managers, analyze at-risk trends, establish KPIs, coordinate with Channel Account Management, and deliver an 85% onboarding target within 16 days. Drive process improvements, share best practices, and maintain a transparent, high-performance remote culture.

The Customer Success Manager (EU) drives customer retention and value realization across European accounts through proactive engagement, relationship building, and collaboration with internal teams.