Top Customer Success & Experience Jobs in Atlanta, GA

Lead and coach a team of Client Success Managers for mid-market accounts (250-999 lives). Monitor team KPIs and client health, handle escalations, ensure SLAs, manage a small book of clients as needed, improve workflows and processes, partner cross-functionally, and represent the company in client meetings (up to 30% travel). Focus on retention, engagement, and team performance.

Lead the post-sales technical relationship for Rubrik Agent Cloud: onboard, deploy, operationalize, and drive adoption. Lead deployments, validate features with customers, create success plans and enablement materials, train PS/Support, and act as the senior technical escalation and field SME to transition customers from incubation to scale.

Answer owner relations calls about revenue, land, division orders, JIB, A/R, and A&P; log and follow up inquiries in a case system; build client relationships; provide accurate, timely, professional responses; manage difficult situations; cross-train to expand skills.

As a Technical Account Manager at mabl, you will manage relationships with enterprise customers, guide their use of mabl's testing platform, troubleshoot implementation issues, and advocate for their success internally.

Own and resolve complex medical billing and insurance cases end-to-end after AI handoff. Contact providers, insurers, and collections; investigate claims and benefits; advocate for users; maintain clear documentation; communicate progress; and improve playbooks while partnering with Product and Engineering.

The Customer Service Representative manages client interactions, providing support through high volume phone calls, resolving issues, and maintaining strong client relationships while working remotely.

The Jr. Technical Solutions Consultant provides Sprinklr admin configuration services, optimizing the platform for client needs, resolving issues, and documenting configurations.

The Director of Account Management at ChowNow leads the post-sale revenue engine, overseeing renewal, retention, and expansion strategies for a large client base. This role involves team leadership, operationalizing year-round engagement tactics, and driving product adoption to enhance the restaurant partners' success and boost revenue growth.

Lead and scale Inspiren's end-to-end product support across hardware and software. Build contact center operations, implement monitoring/alerting, drive proactive issue detection, and deploy AI/automation. Translate operational insights into product improvements and develop a high-performing support organization aligned with company strategy.

Manage a portfolio of accounting and bookkeeping partners to drive retention and revenue growth. Use Salesforce to track health, forecast, and identify expansion opportunities. Lead business reviews and success planning, champion full platform adoption (payroll, online bill pay, analytics, AI), reduce churn through proactive retention strategies, and collaborate with Solutions Consultants and cross-functional teams. Travel regularly for industry events and on-site partner meetings.