Top Customer Success & Experience Jobs in Atlanta, GA

As a Senior Associate in Sales Operations at PwC, you will analyze customer-related strategies, mentor others, and utilize PwC methodologies to enhance customer experiences and business growth for retail clients.

As a Multimedia Journalist, you will report on local issues, produce stories across TV and digital platforms, and engage with the community. Responsibilities include pitching, writing, shooting, and editing video content while working collaboratively in a fast-paced environment.

Lead regional enablement and operations for Services Customer Success to drive customer engagement, adoption, and retention. Partner with cross-functional teams to realize product value, identify expansion opportunities, translate technical capabilities into customer-facing solutions, develop scalable training and playbooks, track KPIs, and report product gaps. Support business case evaluation and program readiness to maximize customer lifetime value and drive renewals and advocacy.

Lead mid-market and enterprise grocery accounts to drive retention, growth, and expansion. Onboard retailers, run monthly reviews, interpret data into reports and case studies, coordinate cross-functional teams, and proactively mitigate churn.

As a Customer Care Representative, you will handle customer inquiries, resolve complaints, manage orders, and enhance customer satisfaction using multiple systems and thorough documentation.

The Strategic Accounts Director manages relationships with large employer clients, focusing on retention, upselling, and ensuring excellent client experiences while driving performance and key metrics.

The Enterprise Customer Success Manager will engage with enterprise clients to maximize platform adoption, drive measurable improvements, and ensure satisfaction through onboarding and strategic recommendations.

The Customer Success Manager will ensure customer satisfaction by helping them with localization solutions and facilitating the onboarding process for multilingual content delivery, while maintaining strong customer relationships and understanding their global strategies.

The Default Servicing Specialist monitors investments for default events, communicates with homeowners, and conducts due diligence on default incidents, maintaining accuracy and compliance with regulations.

The Technical Support Engineer will troubleshoot and resolve customer issues, provide technical direction, and document processes for GovCloud customers, ensuring high-quality responses and customer satisfaction.