Top Healthtech Customer Success & Experience Jobs in Atlanta, GA

Own client relationships across a defined territory, serving as the primary liaison for healthcare organizations. Lead onboarding, adoption, utilization monitoring, business reviews, client health assessments, retention, renewals, expansion, and issue resolution. Use data and dashboards to identify risks, recommend workflow improvements, and increase satisfaction. Collaborate with Implementation, Sales, Product, Clinical, Marketing, and Partnerships teams while advocating for client needs and supporting pilots and product launches.

Manage relationships with assigned environmental-services customers, provide ongoing support, troubleshoot and resolve service issues, monitor customer outcomes and service utilization, coordinate cases between sales and operations, identify upsell opportunities, document account communications, and provide administrative support to the sales team and company president.

Manage and retain client accounts by building relationships, monitoring orders, resolving issues, coordinating with internal teams, and supporting onboarding. The role handles escalations, audits, sensitive and special-circumstance orders, client communications, operational feedback, research, documentation, and customer satisfaction initiatives. Familiarity with legal services, insurance claims, med-legal terminology, and HIPAA requirements is preferred or required depending on the qualification.

Build trusted relationships with healthcare provider customers, align Brightree solutions to business goals, drive adoption and process improvement, monitor risks, lead business reviews, resolve complex issues, and support retention and expansion. The role requires HME or home infusion operations knowledge, software implementation experience, workflow analysis, medical billing understanding, and domestic travel of 20–30%.

Manage a portfolio of complex enterprise healthcare customers, driving product adoption, measurable value realization, renewals, expansion, and retention. Build executive relationships, lead business reviews, monitor account health, resolve escalations, and develop recovery plans. Define success metrics, communicate ROI, maintain customer success plans in Planhat, and collaborate with Product, Support, and Sales. The role also contributes to process development and mentoring newer customer success employees.

Supports software implementation projects for ambulatory surgery centers and perioperative teams. Responsibilities include configuring applications, assisting with project management, gathering clinical and business requirements, training users, troubleshooting issues, tracking risks, coordinating milestones, and supporting clients through post-activation transition. The role requires strong communication, organization, problem-solving, teaching, and collaboration skills, along with willingness to work hybrid and travel extensively.

Manage strategic healthcare client accounts, driving onboarding, adoption, retention, renewals, upselling, membership growth, and utilization. Develop account strategies, monitor client health and performance metrics, deliver ROI-focused business reviews, resolve issues, and maintain executive relationships. Collaborate cross-functionally with Sales, Product, Marketing, Business Development, and Support while communicating client feedback and industry insights. Travel up to 25% as needed.

Own the customer support queue, respond to and troubleshoot customer issues, escalate technical or integration problems, identify recurring patterns, improve ticketing processes, create knowledge resources, and communicate product, account health, and upsell insights across teams.

The Technical Product Support Specialist II manages complex technical inquiries for ZOLL products, providing advanced troubleshooting, collaboration across teams, and contributing to knowledge base improvements.

The Account Coordinator supports account management by assisting with project implementation and client onboarding, gaining experience in marketing coordination.