Top Healthtech Customer Success & Experience Jobs in Atlanta, GA

Supports client management operations by coordinating projects, tracking metrics, preparing client-facing materials, facilitating meetings, and resolving escalations. Collaborates with laboratory, order processing, finance, and customer success teams to keep samples, budgets, and timelines on track. Maintains organized documentation and contributes to internal initiatives, product improvements, resources, guidelines, and SOPs.

Manages strategic client relationships, satisfaction, retention, engagement, and product utilization. Partners with HR leaders, consultants, vendors, and internal teams to resolve complex issues, lead client meetings and strategy sessions, support renewals, analyze utilization trends, and recommend communication and engagement strategies. Serves as a strategic advisor while communicating client status and improvement opportunities to leadership.

Lead a team that drives onboarding, activation, adoption, and optimization of Clearinghouse solutions for enterprise healthcare clients. Ensure client outcomes, revenue realization, delivery predictability, and operational excellence while partnering cross-functionally and managing escalations and strategic relationships.

As a Veterinary Assistant, support the healthcare team, assist with medical equipment, handle patient care, maintain communication, and ensure cleanliness in the practice.

Provides customer service and support to healthcare provider accounts through calls, email, and chat. Resolves issues, promotes platform features, identifies upsell opportunities, maintains accurate interaction records, and helps providers maximize Zocdoc’s marketplace services.

Consult PaaS clients on prior authorization decision automation programs, translating requirements into technical blueprints and partnering with Product, Design, Development, and Engineering. Build strategic improvement roadmaps, analyze healthcare authorization data, maintain dashboards and reports, monitor client KPIs, and ensure automation success throughout the customer lifecycle. The role also identifies scalable workflow improvements and guides customers in maximizing platform value.

Manage programs that engage and grow veterinary clinic customers through newsletters, referrals, webinars, playbooks, education, and re-engagement initiatives. Analyze usage, sales, engagement, and health metrics to identify at-risk clinics and drive retention. Build dashboards with AI and data-team support, advocate for customer needs with Product, and deliver data-driven business reviews. The role combines scalable customer success programming with direct clinic conversations.

The Customer Success Manager will manage 25-40 accounts, focusing on onboarding, upselling, and ensuring customer satisfaction with a technical healthcare product.

Own retention and upsell efforts for large employer clients, serving as a strategic partner on health plan design, cost performance, and plan outcomes. Manage broker and client relationships, monitor account health, address risks, resolve strategic issues, and collaborate with account managers and product, data, and technology teams. Develop customized reports and presentations demonstrating client value and ROI while improving net revenue retention and account performance.

Own and resolve complex medical billing and insurance cases end-to-end after AI handoff. Contact providers, insurers, and collections; investigate claims and benefits; advocate for users; maintain clear documentation; communicate progress; and improve playbooks while partnering with Product and Engineering.