Top Healthtech Customer Success & Experience Jobs in Atlanta, GA

As a Veterinary Assistant, support the healthcare team, assist with medical equipment, handle patient care, maintain communication, and ensure cleanliness in the practice.

Provide phone, chat, and ticket-based technical support to Waystar clients—troubleshoot issues, use internal systems to research solutions, document interactions, and continually learn product features to maximize client success and satisfaction.

Deliver tailored live training sessions and workshops for clients on using EliseAI products effectively, while collecting feedback and improving internal programs.

Lead and coach a team of Account Managers servicing top-tier pharmaceutical and agency clients to ensure satisfaction, renewals, and expansion. Oversee implementation, reporting, QBRs, insights-driven optimization, cross-team collaboration, and escalation management while contributing customer feedback to product and GTM strategy.

Lead retention and upsell for jumbo employer clients (5,000+ lives), acting as a trusted strategic partner on plan design and cost management. Manage client and broker relationships, monitor client health, resolve strategic issues, and collaborate with account managers and product/data teams to deliver customized ROI reports.

Manage strategic engagement with large enterprise customers to drive product adoption, value realization, renewals, and expansion. Build executive relationships, create Success Plans, lead business reviews, coordinate cross-functional resources, track adoption and health in Gainsight, and meet an annual ARR quota while leveraging AI-enabled tools.

Serve as the frontline contact for customers using Accel Health's credentialing SaaS: answer credentialing and payer enrollment questions, manage support tickets, track credentialing status, onboard new customers, collect and validate provider data, escalate product/engineering issues, and relay customer feedback to product teams to improve the platform.

Lead and grow a customer support team to deliver excellent multichannel CX. Own onboarding, training, performance measurement, process optimization, cross-functional feedback to product and partners, and vendor coordination to scale support operations.

Manage end-to-end success for a portfolio of non-enterprise healthcare customers: drive adoption, troubleshoot complex data and platform issues, run trainings and implementations, coordinate cross-functional teams, develop customer roadmaps, and support renewals while ensuring data quality and security compliance.

As a Care Manager at Empathy, you'll guide families through their journeys with compassionate support in English and Spanish, ensuring a positive user experience across various communication channels.