Top Healthtech Customer Success & Experience Jobs in Atlanta, GA

Leads SaaS support desk operations for healthcare clients, owning service levels, response and resolution performance, escalations, ticket workflows, reporting, and support quality. The manager investigates complex technical issues, administers Jira Service Management, develops dashboards and documentation, improves processes, and partners with Product, Engineering, Customer Success, and Implementation teams. The role also manages support staff and drives automation and operational efficiency.

Leads DataSpring’s most strategic healthcare client relationships, building executive and operational alignment, protecting retention, driving value realization, identifying expansion opportunities, and coordinating cross-functional teams. The role develops multiyear account strategies, manages risks and escalations, supports renewals and negotiations, translates client priorities into organizational action, and serves as a trusted advisor to health plans and healthcare organizations. This is a fully remote position requiring travel up to 30%.

Lead the onboarding and implementation of new clients for iCareManager, managing projects, conducting training, and ensuring client satisfaction throughout the process.

Leads Helm’s client support function for payer and TPA relationships, including SLA ownership, issue triage, escalation, client communications, onboarding, and support-team development. Partners with Client Delivery, Product, Data, and Engineering to resolve issues, improve employer-group implementations, and translate client feedback into product priorities. Builds scalable support processes and relationships with client operations and IT leaders in a healthcare technology environment.

Serve as the primary support contact for partner veterinary practices: respond to inbound requests via email/phone/chat, troubleshoot billing and platform issues, maintain support records, create self-serve content, escalate bugs to Product, and collaborate cross-functionally to improve the client experience.

Manage onboarding for newly signed clients, including project overviews, recurring stakeholder calls, live remote trainings, and product engagement evaluation. Coordinate with cross-functional teams to improve the implementation experience and address customer use cases. Build product and clinical research knowledge while supporting customer experience initiatives. Strong organizational, communication, software, and time-management skills are required; bilingual English and Spanish is preferred.

Own and expand relationships with regional, national, and third-party administrator payor accounts. Lead partnership reviews, develop multi-year account plans, identify expansion opportunities, resolve operational issues, and collaborate with enterprise partnerships, clinical, marketing, revenue cycle, and operations teams. Serve as a subject-matter expert on Medicare Advantage, Managed Medicaid, and Commercial payor priorities while delivering a strong home healthcare experience.

Leads pharmacy partner relations, retention, satisfaction, and organic growth across retail, mail, and specialty pharmacy accounts. Establishes scalable engagement models, strengthens executive relationships, promotes RxSense solutions, identifies account expansion opportunities, and leads account and relationship managers. Partners cross-functionally with product, marketing, operations, underwriting, pricing, and contracting teams while channeling partner feedback into the product roadmap.

Manage a portfolio of health plan clients, serving as the primary operational contact and partnering with Account Executives on retention and growth. Responsibilities include relationship management, issue resolution, program launches, client reporting, marketing campaigns, performance monitoring, and continuous improvement. The role requires analyzing clinical, enrollment, utilization, engagement, and campaign data while coordinating with internal teams to deliver strong client outcomes and long-term partnerships.

Supports Client Success Managers by coordinating client communications, meetings, agendas, documentation, study site information, reporting, and follow-up activities. Maintains action-item trackers, meeting minutes, client records, and site lists while coordinating with cross-functional teams to resolve requests, monitor commitments, identify overdue items, and keep client and study deliverables on track.