Top Customer Support Jobs in Atlanta, GA

Manages daily customer support operations, team performance, coaching, escalations, recruitment, onboarding, and process improvement. Collaborates with engineering and product teams to resolve complex issues, analyze support trends, improve service quality, and meet response, resolution, and customer satisfaction goals.

Serve as primary customer contact across phone, email, and live chat; answer product questions, assist with orders, tracking, returns, and loyalty programs; resolve complaints, document interactions, and provide feedback to improve products and service.

Serve as first point of contact for exchange members, respond to calls/emails/tickets, monitor and troubleshoot trading and clearing systems, investigate issues using internal/external tools, liaise with internal and external teams, identify and mitigate operational risks, and perform ad-hoc project work during the 9:00pm ET to 6:00am EST shift.

Provide multilingual (Chinese/English) customer support via chat, phone, and email; verify client documents; escalate issues using Salesforce or Jira; update clients and prepare reports; meet quarterly KPIs and attend required training.

Provide first-line tax support to US taxpayers: respond to inbound inquiries, prioritize escalations, liaise with partners, monitor tax workflows, and collaborate with tax, product, and engineering teams to resolve issues and improve the customer tax experience.

Manage a portfolio of high-end matchmaking clients through weekly check-ins, compatibility-based matching, coaching, date coordination, follow-ups, and CRM documentation. Support client upgrades and renewals while assisting with profile reviews, recruiting matches, launch events, and light event planning. The role requires exceptional interpersonal skills, organization, conflict resolution, technology proficiency, and at least five years of successful matchmaking experience.

Provides Level 2 technical and application support for SaaS, on-premise, integrated, and legacy dental practice systems. Diagnoses issues involving operating systems, browsers, networks, cloud services, and databases; communicates resolutions to dental professionals; documents troubleshooting; manages escalations; creates knowledge content; and identifies opportunities for training, automation, and chatbot improvements.

Provide technical customer support across iOS, Android, and web platforms. Troubleshoot issues, reproduce and document bugs, identify trends, escalate urgent problems, and communicate customer feedback and feature requests to Product and Engineering. Manage a high ticket volume with empathy, explain technical concepts clearly, and collaborate with Product, Engineering, Marketing, Analytics, and Trail Data Operations. Experience with support tools, AI support bots, public support content, languages, or mapping applications is beneficial.

Provides customer and technical support through phone, email, help desk tickets, reports, and device maintenance signals. Resolves basic technology issues, guides customers through troubleshooting, documents calls and dispatches, routes complex concerns, and meets queue, service-level, quality, and schedule requirements. Works collaboratively with experienced team members while learning company procedures and technology capabilities.

Advise students on financial aid programs, Title IV eligibility, documentation, awards, payment options, and borrowing. Evaluate submitted documents, calculate tuition and aid amounts, communicate requirements, review eligibility changes, and ensure compliance with government, state, military, VA, and institutional policies while meeting service metrics.