Top Operations & Support Jobs in Atlanta, GA

Vice President-level strategic planning role at a fully remote digital marketing agency. The provided description does not specify detailed responsibilities or qualifications, but the position likely supports enterprise strategy, growth planning, and organizational priorities. Tinuiti offers comprehensive healthcare, retirement matching, paid leave, wellness benefits, equity, and professional development programs.

Supports executive leadership by translating priorities into operating plans, coordinating cross-functional initiatives, managing business cadences, preparing executive communications, analyzing performance, mitigating risks, and driving continuous improvement. The role provides operational visibility, accountability, stakeholder alignment, and strategic implementation across the organization. It requires business acumen, leadership, strategic planning, project oversight, risk management, and at least four years of management experience.

Own and improve the marketing technology ecosystem, including CRM and marketing automation integrations, ABM orchestration, data enrichment, routing, and workflow automation. Build production AI and API-driven workflows for lead scoring and prioritization, maintain data integrity, troubleshoot sync issues, and document system changes. Enable marketers through self-service dashboards, reporting, and training while partnering closely with Sales and RevOps to improve pipeline efficiency.

Serve as the strategic and operational partner to the AI and Data Transformation & Analytics Practice Leader. Own leadership cadence, strategic initiative execution, AI governance, investment oversight, FP&A partnership, pipeline and revenue enablement, communications, and change management. Coordinate cross-functional stakeholders, improve practice operations, support executive forums, and ensure accountability, financial discipline, and alignment with firmwide strategy.

Provide client-facing technical support for enterprise customers using Nerdio, Azure Virtual Desktop, Windows 365, Intune, and Microsoft cloud technologies. Support platform onboarding and Azure deployments, troubleshoot complex cloud and hybrid infrastructure issues, diagnose root causes, document resolutions, guide IT administrators, and collaborate with engineering and product teams on escalated issues.

Administers end-to-end grants, competitions, and subawards, including applications, reviews, approvals, contracting, onboarding, modifications, reporting, and compliance. Provides technical support to applicants, grantees, reviewers, and internal teams; maintains records and workflows; and improves grants systems and processes. The role also manages documentation, reports, reconciliations, training, and integrations across Google Workspace, Salesforce, Airtable, Asana, and Adobe Sign.

Leads Hagerty’s Private Client experience standards across insurance, claims, brokers, events, underwriting, marketing, auctions, and trusted advisors. Defines service protocols, SLAs, communication playbooks, training curricula, escalation processes, segmentation models, member journeys, and multi-year improvement roadmaps. The role integrates Hagerty’s broader ecosystem into a differentiated high-net-worth client experience while influencing cross-functional teams without direct authority.

Leads an independent quality and research-partnership function supporting crowd-based AI training data operations. Oversees onsite Site Program Leads, maintains separation from delivery teams, partners directly with research stakeholders, translates research needs into crowd data projects, and supports project stand-up. Owns capacity planning, utilization, governance, talent pipelines, escalation protocols, and client engagement while serving as a senior individual contributor.

Supports payment operations across processors and regions, including chargeback and PayPal disputes, payment inquiries, authorization and decline analysis, data normalization, processing-cost review, invoice validation, and reconciliation. The role investigates anomalies, coordinates with sellers and internal teams, maintains documentation, and produces recurring operational analysis. Weekend coverage is required, with two weekdays off.

Provide first-line customer support through phone, text, and email. Become an expert in Clair’s signup, earned wage advance, and repayment products; resolve financial questions; and deliver an exceptional user experience. Collaborate with product, technology, and partner teams to investigate issues and improve support. The role requires strong communication, numerical aptitude, Zendesk experience, and enthusiasm for fintech and supporting hourly workers.