Top Operations & Support Jobs in Atlanta, GA

Develop and maintain fraud operations SOPs, decision guidance, workflows, and documentation. Identify process gaps, analyze operational data and trends, coordinate process changes, and collaborate with Product, Engineering, Data, QA, Training, Support, and other teams to improve fraud review consistency, scalability, and efficiency. Support audits, retrospectives, training readiness, and post-launch follow-up for operational improvements.

Provides Level 2 application support for enterprise financial and business applications. Responsibilities include incident resolution, root cause analysis, batch and interface monitoring, system health checks, change and release validation, UAT support, ticket management, reporting, and collaboration with development, infrastructure, vendors, and L3 teams. The role requires Java knowledge, SQL, Unix command-line skills, monitoring and scheduling tools, and availability for onsite 24x7 rotational shifts.

Supports esports trading operations by entering player and game statistics, grading projections, settling games, and monitoring real-time markets for accurate payouts. The role includes posting and pricing markets across esports titles and requires night and weekend availability. WOOF WOOF

Leads Salt Security’s revenue operations function, owning GTM strategy, planning, forecasting, pipeline management, executive reporting, revenue systems, data architecture, sales and marketing operations, customer success operations, deal desk, automation, and AI initiatives. Partners with executive leadership and cross-functional teams to improve visibility, accountability, efficiency, retention, and scalable growth across the revenue lifecycle.

Supervises Tier 1 and Tier 2 technical support staff in a 24/7 environment. Oversees ticket queues, escalations, SLA adherence, staffing, workload distribution, performance metrics, documentation, and shift coverage. Provides hands-on troubleshooting and collaborates with engineering and product teams on issues and improvements. Coaches team members, identifies training needs, reports support trends, and recommends workflow improvements.

Provides remote academic and financial advising to university students throughout their academic journeys. Responsibilities include monitoring degree plans and academic progress, supporting at-risk students, explaining financial aid and university policies, tracking balances, assisting with collections, resolving escalated concerns, and communicating through calls, email, text, and chat. The role also involves documentation, daily task management, team participation, and adherence to university and federal guidelines.

Provides Tier 2 technical support for RICS retail software, POS, integrations, APIs, hardware, and networking. Investigates escalated issues, analyzes logs, reproduces defects, documents resolutions, and communicates with clients and stakeholders. Mentors Tier 1 support staff, creates knowledge resources, supports testing, monitors recurring issues, and collaborates with internal teams to improve products and support processes.

Provides bilingual customer support by responding to routine and complex inquiries, researching and resolving complaints, processing transactions and documentation, educating customers, identifying trends, and escalating issues. The role may support sales representatives, process claims, attend client or benefits meetings, and requires proficiency with multiple software programs, internet tools, and Microsoft Office. Flexible availability for shifts, weekends, holidays, and occasional overnight travel is required.

Provide 24/7 technical support for network management system products, troubleshoot and resolve customer issues, manage outages, perform corrective and preventive maintenance, document incidents and root causes, and coordinate escalations with higher-level support and product teams. The role also maintains Salesforce records, supports knowledge management, communicates recovery risks, and builds customer relationships while meeting service-level agreements.

Lead and scale content production operations for ~125 corporate magazines, building processes, managing timelines, budgets, KPIs, and a high-performing content team. Partner cross-functionally with Creative, Editorial, Design, and Franchise leadership to remove bottlenecks, safeguard brand standards, and increase readership engagement.