What Working at Hexaware offers:
Hexaware is a dynamic and innovative IT organization committed to delivering cutting-edge solutions to our clients worldwide. We pride ourselves on fostering a collaborative and inclusive work environment where every team member is valued and empowered to succeed.
Hexaware provides access to a vast array of tools that enhance, revolutionize, and advance professional profile. We complete the circle with excellent growth opportunities, chances to collaborate with highly visible customers, chances to work alongside bright brains, and the perfect work-life balance.
With an ever-expanding portfolio of capabilities, we delve deep into and identify the source of our motivation. Although technology is at the core of our solutions, it is still the people and their passion that fuel Hexaware’s commitment towards creating smiles.
“At Hexaware we encourage to challenge oneself to achieve full potential and propel growth. We trust and empower to disrupt the status quo and innovate for a better future. We encourage an open and inspiring culture that fosters learning and brings talented, passionate, and caring people together.”
We are always interested in, and want to support, the professional and personal you. We offer a wide array of programs to help expand skills and supercharge careers. We help discover passion—the driving force that makes one smile and innovate, create, and make a difference every day.
The Hexaware Advantage: Your Workplace Benefits
· Excellent Health benefits with low-cost employee premium.
· Wide range of voluntary benefits such as Legal, Identity theft and Critical Care Coverage
· Unlimited training and upskilling opportunities through Udemy and Hexavarsity
Who we are?
At Hexaware Technologies, we are a leading global IT Services company, dedicated to driving digital transformation and innovation for businesses around the world. Founded in 1990, Hexaware has grown into a global trusted partner for enterprises, offering comprehensive AI empowered services including IT Consulting, Application Development, Infrastructure and Cloud Management and Business Process services.
At Hexaware we are a community of creative, diverse, and open-minded Hexawarians creating smiles through the power of great people and technology.
We pride ourselves on our people-centric culture and commitment to sustainability. Our diverse team of over 30,000 professionals across 30 countries is driven by a shared passion for innovation and excellence. We foster a collaborative environment where creativity and continuous learning are encouraged, enabling our employees to thrive and grow.
What would you do?
Position: Beam Monitoring Analyst
Location: Plano TX- (5 Days onsite & 24x7 Rotational)
Shift: Rotational (Shift 1 (8 AM – 5 PM), Shift 2 (4 PM – 1 AM), Shift 3 (12 AM – 9 AM)) also on weekend based upon Roaster
Duties and Responsibilities:
Key Responsibilities:
Application Support (L2 Operations):
• Provide Level 2 technical and functional support for enterprise financial and business applications presently used by Client
• Investigate and resolve incidents escalated from L1 support, ensuring SLA adherence.
• Perform in-depth analysis of recurring issues and drive permanent fixes in coordination with development and infrastructure teams.
• Monitor critical batch jobs, integrations, and system interfaces (e.g., Control-M, Autosys, Mainframe).
• Perform system health checks and validate end-to-end workflows after releases, patches, or upgrades.
Incident & Problem Management:
• Log, track, and manage tickets through ITSM tools (ServiceNow, Jira Service Management).
• Conduct root cause analysis (RCA) for incidents and document resolutions for the knowledge base.
• Collaborate with vendors or L3 application teams for bug resolution and change implementation.
• Knowledge Base Article to update and Review created by L3 or application development teams for resolution of the incident/.
Change & Release Management:
• Participate in change review boards (CAB) and validate deployments in test/UAT environments.
• Support regression and user acceptance testing (UAT) for releases, patches, and updates.
• Maintain detailed change documentation and ensure compliance with audit standards.
Business & Process Support:
• Support month-end, quarter-end, and year-end close cycles with application monitoring and validation.
• Provide Tools usage information to Application support level L3 as and when required.
Monitoring & Reporting:
• Proactively monitor key business processes, interfaces, and scheduled jobs to prevent service disruptions.
• Generate daily/weekly status reports and track open issues, RCA status, and improvement actions.
• Contribute to continuous improvement by identifying automation or process optimization opportunities.
Technical Proficiency:
• Enterprise Monitoring Tools: Dynatrace, Elastic Search Service.
• Job Scheduling Tools: Control-M, Autosys Level 2 Knowledge.
• ITSM Tools: ServiceNow, Remedy, Jira Service Desk.
• Query Skills: SQL Query Understanding.
• Cloud/Integration Exposure: AWS, or middleware systems.
• Log Search and Reporting : Kibana Logs, Splunk Query Understanding/Dashboards to Trace root the application Logs
• Must Supported on Unix Servers command line execution
Soft Skills:
• Strong analytical and problem-solving skills with a detail-oriented mindset.
• Excellent verbal and written communication for business and technical discussions.
• Ability to manage time efficiently and perform under pressure during financial close cycles.
• Team player with strong collaboration and customer engagement skills.
• Flexible to work in 24x7 or rotational shifts, depending on business criticality.
What you’ll get from us:
Insert US/employee benefits here e.g.:
• Competitive Salary
• Company Pension Scheme
• Comprehensive Health Insurance
• Flexible Work Hours and Hybrid Work Options
• XX days paid annual holidays + public holidays.
• Professional Development and Training Opportunities
• Employee Assistance Program (EAP)
• Diversity, Equity, and Inclusion Initiatives
• Company Events and Team-Building Activities
Equal Opportunities Employer:
Hexaware Technologies is an equal opportunity employer. We are dedicated to providing a work environment free from discrimination and harassment. All employment decisions at Hexaware are based on business needs, job requirements, and individual qualifications. We do not discriminate based on race including colour, nationality, ethnic or national origin, religion or belief, sex, age, disability, marital status, sexual orientation, parental status, gender reassignment, or any other status protected by law. We encourage candidates of all backgrounds to apply.
Skills Required
- Java skills
- Level 2 application support experience or knowledge
- Enterprise application monitoring using Dynatrace and Elasticsearch
- Control-M and Autosys knowledge
- ITSM tools including ServiceNow, Remedy, or Jira Service Management
- SQL query understanding
- AWS or middleware systems exposure
- Kibana log search and Splunk query or dashboard understanding
- Unix server command-line execution
- Root cause analysis and incident management
- Change, release, regression, and user acceptance testing support
- Ability to work onsite in Plano, Texas five days per week
- Availability for 24x7 rotational shifts, including weekends
- Strong analytical, problem-solving, communication, and collaboration skills
Hexaware Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Hexaware Technologies and has not been reviewed or approved by Hexaware Technologies.
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Healthcare Strength — Feedback suggests health insurance is a standout element, often described as strong and comparable or better than many employers. Medical coverage and related protections are repeatedly highlighted as reliable pillars of the package.
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Parental & Family Support — Parental leave options, including extended paid leave in some locations, are offered and seen as valuable for family needs. Feedback suggests these policies complement core medical coverage for a more complete family safety net.
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Wellbeing & Lifestyle Benefits — Wellbeing resources such as an Employee Assistance Program, wellness initiatives, on-site gyms, and engagement activities provide lifestyle support. These offerings are reinforced by flexible work options and shift-related extras where applicable.
Hexaware Technologies Insights
What We Do
At Hexaware, we're not just a global technology and business process services company; we're a community of 27,000 Hexawarians dedicated to one singular purpose: creating smiles through the power of great people and technology. With a presence in 40+ offices across 19 countries, we empower enterprises worldwide to embark on their digital transformation journey with unparalleled scale and speed. As an employer, we're more than just a workplace. We put our people first, foster diversity and inclusivity, and prioritize their growth through robust learning and development programs. Our culture is a canvas for innovation as we work toward our shared vision of becoming the world’s most loved digital transformation partner. Exciting, isn’t it? Visit www.hexaware.com to join us in embracing the magic of technology, as we passionately advocate for its potential to transform lives today and shape a brighter future. Together, we'll make the digital world a better place.
