Top Operations & Support Jobs in Atlanta, GA

Supervises Tier 1 and Tier 2 technical support staff in a 24/7 environment. Oversees ticket queues, escalations, SLA adherence, staffing, workload distribution, performance metrics, documentation, and shift coverage. Provides hands-on troubleshooting and collaborates with engineering and product teams on issues and improvements. Coaches team members, identifies training needs, reports support trends, and recommends workflow improvements.

Provides remote academic and financial advising to university students throughout their academic journeys. Responsibilities include monitoring degree plans and academic progress, supporting at-risk students, explaining financial aid and university policies, tracking balances, assisting with collections, resolving escalated concerns, and communicating through calls, email, text, and chat. The role also involves documentation, daily task management, team participation, and adherence to university and federal guidelines.

Provides Tier 2 technical support for RICS retail software, POS, integrations, APIs, hardware, and networking. Investigates escalated issues, analyzes logs, reproduces defects, documents resolutions, and communicates with clients and stakeholders. Mentors Tier 1 support staff, creates knowledge resources, supports testing, monitors recurring issues, and collaborates with internal teams to improve products and support processes.

Provides timely, accurate support to members, clients, providers, and business partners through phone, in-person, and online channels. Resolves routine and complex inquiries, complaints, orders, payments, eligibility issues, and claims; documents interactions; educates customers; identifies trends; and escalates broader concerns. May support sales representatives, conduct quality assurance testing, attend client events, and process payments or claims. Requires schedule flexibility, strong communication, problem-solving, multitasking, and internet and software proficiency.

Administer and enhance the ServiceNow platform while identifying opportunities for AI enablement, workflow automation, self-service improvement, and cross-platform integrations. Configure Service Catalog workflows, portals, forms, scripts, and ITSM functionality; gather requirements; create documentation and test plans; coordinate UAT; support releases and upgrades; and troubleshoot platform issues. The role partners with technical and business stakeholders to deliver practical solutions and continuous process improvement.

Provide 24/7 technical support for network management system products, troubleshoot and resolve customer issues, manage outages, perform corrective and preventive maintenance, document incidents and root causes, and coordinate escalations with higher-level support and product teams. The role also maintains Salesforce records, supports knowledge management, communicates recovery risks, and builds customer relationships while meeting service-level agreements.

Lead and scale content production operations for ~125 corporate magazines, building processes, managing timelines, budgets, KPIs, and a high-performing content team. Partner cross-functionally with Creative, Editorial, Design, and Franchise leadership to remove bottlenecks, safeguard brand standards, and increase readership engagement.

Leads a global technical and software support team serving complex enterprise issues across infrastructure, hardware, networks, and applications. Builds a customer-focused, metrics-driven support organization; manages schedules, escalations, performance reviews, training, procedures, and continuous improvement. Coordinates with business, IT, engineering, and application teams to restore services and resolve root causes. Uses AI-enabled tools and analytics responsibly to improve efficiency and decision-making.

Leads complex deal review and execution across pricing, licensing, contracts, approvals, exceptions, and operational handoffs. Partners with Sales, Legal, Finance, Billing, IT, and Revenue Operations to manage risk, ensure compliant and audit-ready execution, improve deal workflows, maintain documentation, and support process adoption. Uses operational data to identify gaps and recommend improvements while mentoring peers and managing service-level priorities.

Supports digital content publishing, ingestion, maintenance, and quality assurance while developing automated workflows and internal tools. Coordinates with content, design, engineering, localization, and vendor teams; validates metadata, accessibility, formatting, and compliance; maintains operational documentation and trackers; and builds scripts, batch-processing tools, dashboards, and validation workflows using Python, PowerShell, APIs, and related technologies.