We are looking for a Technical Support Specialist to join our internal support team for B2B retail. This role is focused entirely on helping colleagues across the company: account managers, commercial and operations teams reach out when something doesn't work as expected, and you find out why and fix it. It's a great opportunity for someone who enjoys digging into how things work, likes solving puzzles, and wants to grow in a friendly international team. You'll work in a small team of two, closely with the team lead.
Requirements
- 1+ year of experience in technical or customer support
- Strong logical and analytical thinking
- Readiness to work with large volumes of technical data
- Excellent written communication skills
- Comfort with regular, repetitive, and routine tasks, with attention to detail and patience
- Genuine interest in the technical side of the product and in finding the root causes of errors
- Open, friendly, and easy-going communication style
- English level B1 (Intermediate) or higher, since you'll regularly communicate with international colleagues
Nice to have:
- Basic SQL knowledge
- Experience with Jira and CRM systems
- Familiarity with tools like Postman, Grafana, or Kibana
- Experience in travel tech or B2B products
Benefits
- Flexible schedules and opportunity to work remotely.
- Ambitious and supportive team who love what they do, appreciate each other, and grow together.
- Internal programs for adaptation and training, development of soft skills, and leadership abilities.
- Partial compensation for participating in external training and conferences.
- Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.
- Corporate prices on hotels and travel services.
- MyTime Day Off - an extra non-working day without loss of compensation.
Skills Required
- At least 1 year of experience in technical or customer support
- Strong logical and analytical thinking
- Ability to work with large volumes of technical data
- Excellent written communication skills
- Comfort with repetitive and routine tasks, attention to detail, and patience
- Interest in technical products and identifying root causes of errors
- Open, friendly, and easy-going communication style
- English proficiency at B1 Intermediate level or higher
- Basic SQL knowledge
- Experience with Jira and CRM systems
- Familiarity with Postman, Grafana, or Kibana
- Experience in travel technology or B2B products
Emerging Travel Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Emerging Travel Group and has not been reviewed or approved by Emerging Travel Group.
-
Wellbeing & Lifestyle Benefits — Remote-first arrangements and flexible schedules are highlighted across brands, and corporate prices on hotels and other travel services provide an industry-specific perk. Learning supports such as a corporate English school and partial reimbursement for courses and conferences complement the lifestyle-oriented package.
-
Leave & Time Off Breadth — An extra paid “MyTime Day Off” once per quarter is described to support work–life balance. Generous PTO, paid sick days, and paid holidays are also referenced on third‑party listings.
-
Healthcare Strength — In the U.S., health insurance with HSA options is described as available for some employees.
Emerging Travel Group Insights
What We Do
Emerging Travel is an online travel group based in Delaware, USA. The company operates brands RateHawk, ZenHotels and RoundTrip in 180+ source markets. Our products help customers select and book all types of accommodation from over 1.7 m options in 220 countries. Our goal is to enable customers to plan all aspects of travel for work and for pleasure. Emerging Travel Group has been founded in 2010, and today employs more than 1 200 people across Europe, CIS, Middle East, and South Africa in roles ranging from product and business development to specialized multilingual customer support for all our customers, whether they are trade partners or individuals simply booking their hotels online. Our mission is to enrich everyone’s travel experience around the world through cutting edge technology and excellent customer service.
