Top Operations & Support Jobs in Atlanta, GA

Provides Tier 2/3 technical support across enterprise applications, infrastructure, networks, integrations, and hybrid environments. Troubleshoots complex incidents, manages ServiceNow tickets, supports deployments and changes, performs root-cause and trend analysis, maintains technical documentation, and contributes to operational reporting, SLA tracking, and service improvements.

Provides operational support to the Creative department by coordinating project workflows, timelines, stakeholders, vendors, freelancers, shoots, invoices, and asset management. Maintains project systems, templates, file conventions, and digital asset libraries while supporting basic content production. Partners with the Creative Director to improve processes, streamline recurring workflows, and maintain quality and consistency across campaigns, product launches, and brand initiatives.

Configure, administer, and optimize Salesforce for Sales, Service, and Marketing teams. Responsibilities include declarative solution design, data modeling, security and access management, automation, Lightning configuration, data quality, integrations, sandbox management, testing, releases, troubleshooting, documentation, and stakeholder collaboration. The role requires independent ownership of Salesforce solutions and adherence to platform, governance, and security best practices.

Provides Tier 1 technical support to B2B SaaS customers through email tickets and phone calls. Troubleshoots software issues, develops workarounds, investigates and escalates bugs, communicates updates, and maintains customer satisfaction and support metrics. Collaborates with Customer Success while managing changing priorities in a fast-paced environment.

A 10-week summer internship providing hands-on experience through meaningful business projects in the financial services and credit union industry. Interns collaborate with professionals and leaders, participate in development and networking sessions, and present their work at the program’s conclusion. The role seeks students with strong communication, organizational, problem-solving, adaptability, learning, and collaboration skills, plus an interest in financial services, technology, and credit unions.

Coordinates recruiting, team administration, calendars, travel, expenses, vendors, documentation, and special projects. Supports senior leaders, manages cross-functional priorities, builds lightweight operational systems, and uses AI tools to automate workflows and accelerate execution. The role requires strong organization, communication, discretion, adaptability, and comfort operating independently in an ambiguous, fast-moving trading firm.

Supports business analysis across projects by scoping initiatives, structuring backlogs, analyzing stakeholders and processes, eliciting requirements, documenting as-is and to-be states, and creating user stories. Participates in Agile ceremonies and collaborates with clients, product owners, and development teams. The role requires Salesforce knowledge, familiarity with Agile and Scrum, and experience using requirements-gathering and process-mapping tools such as Jira and Lucidchart.

Supports wealth-management operations by maintaining portfolio platform data, account and transaction coding, reporting configurations, and data integrity. Performs audits, troubleshoots platform issues, supports advisors and internal teams, explains performance methodologies, builds custom queries, improves processes, and assists with projects involving billing, trading, tax reporting, composites, and performance data.

Investigate and resolve customer technical issues by analyzing logs, API requests, database records, and integrations. Support customers and internal teams, troubleshoot REST APIs and SQL queries, manage tickets in Zendesk and Jira, and collaborate with Engineering and Product on escalations and resolutions. The role requires clear communication, prioritization, analytical problem-solving, and comfort working with global teams across time zones.

Owns revenue operations by optimizing sales processes, improving CRM workflows, implementing sales automation tools, and developing standardized dashboards and reporting. Analyzes funnel performance, conversion rates, quotas, commissions, and sales activity to improve productivity. Partners with leadership and cross-functional teams on process adoption, training, workflow design, and infrastructure improvements. Requires Salesforce administration experience, advanced Excel skills, analytical ability, and five years of relevant sales operations or sales management experience.