Top Tech Jobs & Startup Jobs in Atlanta, GA

Owns the Customer Operations knowledge lifecycle, creating and maintaining guides, SOPs, decision trees, job aids, macros, and Help Center content. Translates complex policies, product changes, compliance requirements, and workflows into actionable guidance. Partners with subject matter experts, Training, Quality, Product, and Operations leaders to validate content, manage updates, support launches, measure knowledge performance, and improve governance, findability, and AI-enabled knowledge retrieval.

Provides empathetic customer support through chat, messaging, and phone for technical, insurance, billing, and platform questions. Investigates issues, resolves cases accurately, documents interactions, meets service-level and productivity goals, escalates when needed, and identifies recurring problems for process improvement. Collaborates with Support, Product, and other teams while participating in coaching and training. Remote work requires dependable scheduling, adaptability, and clear communication.

Respond to and qualify inbound leads from marketing campaigns, website inquiries, and content engagement. Research prospects, nurture sales opportunities, schedule qualified meetings, meet pipeline and quota targets, and track activity in Salesforce. Partner with marketing on lead quality and campaign feedback while maintaining product and competitive knowledge.

Owns strategic enterprise healthcare account growth through engineering, cloud, data, and AI services. Builds executive relationships, develops account growth plans, shapes and sells engineering engagements, converts pilots into managed services, and partners with architects and delivery teams on scoping, pricing, and staffing. Navigates procurement, vendor risk, security reviews, competitive positioning, and CRM forecasting across hospital systems and healthcare provider organizations.

Leads strategic healthcare payer relationships, driving account growth through cloud modernization, data platforms, product engineering, and AI-enabled services. Builds executive relationships, identifies opportunities, shapes and prices complex engagements, expands consulting programs, and partners with architects and delivery teams. The role requires deep payer expertise, including claims, prior authorization, FHIR, HIPAA, Medicare Advantage, and quality measures, along with experience navigating procurement, vendor risk, security reviews, and enterprise technology sales.

Own the hardware and firmware product strategy for Motive’s connected equipment-monitoring devices. Lead hardware NPI from concept through mass production, manage firmware roadmaps and OTA releases, improve installed-base reliability, battery life, connectivity, and installation performance, and direct device partnerships. Partner cross-functionally with engineering, manufacturing, supply chain, quality, cloud, mobile, and go-to-market teams while translating customer needs into technical requirements and product decisions.

Own product operations across customer feedback, telemetry, reliability, bug triage, release governance, planning, launches, and cross-functional communication. Build scalable processes, dashboards, data pipelines, AI automations, and operating rhythms across Product, Engineering, Infrastructure, Security, Customer Relations, and Marketing. Manage feature flags, rollbacks, release criteria, quality metrics, early-access programs, and roadmap inputs in high-stakes B2B/SaaS environments.

Own and optimize paid search campaigns across Google, YouTube, Bing, Walmart, Amazon, and other platforms. Translate client goals into buying strategies, monitor performance, troubleshoot campaign issues, deliver insights, and communicate proactively with clients and cross-functional teams. The role also supports process improvement, platform adoption, testing, training, and campaign quality while using Basis tools and AI to improve efficiency.

Develop and maintain a full-stack web application and platform for fraud analysis. Build APIs and user interfaces, write automated tests, troubleshoot production issues, collaborate with product, design, data science, infrastructure, and solutions engineering teams, and participate in on-call support. Use React, Golang, Python, PostgreSQL, Docker, and AWS technologies to deliver reliable products and meet service-level requirements.

Develop and maintain a fraud-analysis web application and platform. Build APIs and user interfaces, write automated tests, troubleshoot production issues, collaborate with product and cross-functional teams, analyze product metrics, and support SLA compliance through production on-call rotation.

Develop and maintain a fraud-analysis web application and platform, with 60–70% frontend focus. Build APIs, collaborate with product and cross-functional teams, write automated tests, analyze product metrics, troubleshoot issues, maintain service-level requirements, and participate in on-call support. The role uses React, backend languages, databases, Docker, and AWS technologies in a remote U.S.-based environment.

Own and evolve AWS infrastructure, Kubernetes, Terraform, CI/CD, developer tooling, observability, security defaults, backup recovery, and incident response. Build reliable automation and self-service workflows, establish SLOs and actionable alerting, support engineers across environments, lead platform initiatives, improve security and reliability practices, and mentor engineers serving millions of users.

Manage a portfolio of mid-market SaaS accounts focused on product adoption, usage, retention, and customer satisfaction. Build account relationship frameworks, conduct status calls and business reviews, maintain account plans, assess customer health, mitigate churn, and identify growth opportunities. Act as a trusted advisor and customer advocate while collaborating with Product, Development, Marketing, and Sales. Meet net retention and CSAT/NPS goals through data-driven planning and execution.

Generate sales pipeline through cold calling, email campaigns, LinkedIn outreach, lead research, qualification, and targeted messaging. Identify prospect needs, position solution value, schedule discovery calls, and transfer qualified opportunities to Account Executives. Track activities in Salesforce, build internal relationships, participate in onboarding and product education, and collaborate with fellow representatives to improve sales performance.