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This job focuses on providing support in various capacities within LanceSoft, a growing IT services company. The role encourages applicants to reach out for more information and submit their resumes.

Provide timely support via email, phone, live chat, and messaging for billing and order inquiries. Diagnose and resolve billing issues, process invoices and refunds, handle VIP orders, complete tickets per SLA, perform daily tasks, and lead special projects to ensure excellent customer experience.

The Senior Software Engineer will design, build, and deploy features using Java and Python, focusing on AI-native development, participate in design discussions, and write production-grade code while receiving mentorship from senior engineers.

Lead and transform strategic sourcing for 3PL partnerships across the Americas, ensuring alignment with business objectives and sustainability goals while mentoring a procurement team.

Lead platform strategy and architecture to scale backend systems. Improve reliability, observability, and developer productivity. Mentor engineers, drive technical standards, and build cloud-native Django services on AWS with Postgres performance tuning.

Develop and manage territory accounts through face-to-face selling, prospecting, presentations, proposals and product demonstrations. Execute account plans, forecast territory potential, grow margins through supplier partnerships and value-added services, provide quotations, mentor sales team, and ensure customer satisfaction. Heavy travel required (50-75%).

Senior finance leader responsible for global treasury, tax strategy, and M&A execution. Oversees cash management, liquidity, debt and covenant compliance, tax planning and filings, valuation and due diligence for transactions, post-acquisition integration, and stakeholder relationships to optimize capital structure and enterprise value.

Support execution and enhancement of enterprise B2B websites and portals by converting roadmap direction into detailed features, managing backlog and PI planning, coordinating cross-team delivery, leading UAT, triaging incidents, and analyzing performance data to drive continuous improvement.

Support field operations and client projects from initiation to completion: prepare and proof proposals, create maps and GPS-documented site layouts, schedule inspections and installations, coordinate with homeowners/clients/field teams/vendors, perform cold calls, and maintain organization across multiple projects.

Develop, test, and maintain HVAC control applications and HMIs using web technologies. Set up test infrastructure, troubleshoot escalated issues, write requirements and release documentation, collaborate with R&D and HQ on NPI projects, and monitor market and controls technologies to inform product direction.