Top Tech Jobs & Startup Jobs in Ann Arbor, MI

Provides customer service, inside sales support, order processing, account updates, digital access assistance, and first-line technical troubleshooting. Manages cases across CRM and business systems, documents resolutions, escalates complex issues, and collaborates with internal teams. Identifies sales opportunities, maintains product and process knowledge, and recommends workflow and documentation improvements. Requires bilingual English and Spanish communication.

Supports DoD FBWT reconciliation, financial data quality, audit readiness, and financial reporting. Investigates undistributed transactions, traces data across accounting and entitlement systems, develops Databricks and SQL queries, validates Advana dashboards, analyzes financial statements, documents root causes, and supports audit samples and leadership reporting.

Conduct outbound prospecting through calls, emails, and other channels; discover prospect needs, qualify opportunities, set meetings for Account Executives, and maintain accurate Salesforce pipeline data. Refine messaging through customer insights and cross-functional collaboration while meeting activity and meeting-setting quotas. The role sells an AI- and VR-enabled skilled-trades training platform to commercial, enterprise, government, and education organizations.

Manage end-to-end client implementation projects, including project plans, schedules, budgets, financials, status reporting, risks, issues, dependencies, and stakeholder communications. Partner with cross-functional and account management teams to deliver programs on time and within contractual requirements. Apply agile software development processes, manage customer expectations, resolve problems, and drive actions to closure in a distributed, fast-paced environment.

Create high-impact technical education and brand content for developers across written, video, interactive, CLI, and open-source formats. Translate complex networking, infrastructure, and AI concepts into engaging experiences, collaborate with product and engineering teams, provide and receive critique, and establish ngrok as an authority in developer tooling. The role emphasizes exceptional writing, technical building skills, audience insight, and quality over publishing cadence.

Own the commercial success of a portfolio of strategic enterprise accounts, including renewals, retention, expansion revenue, forecasting, and multi-year account strategies. Build executive relationships, lead business reviews and complex negotiations, coordinate cross-functional resolution efforts, and represent client needs internally. Mentor other Account Managers and use generative AI tools for account planning and communications while protecting confidential information.

Leads client engagements with healthcare executives, translating workforce and market questions into rigorous analyses, reports, presentations, spreadsheets, and interactive tools. Uses Claude and Axuall’s data connector to analyze provider supply, demand, recruitment, retention, succession, competitors, and service-line growth. Facilitates design sessions, validates executive needs, refines reusable prompts and templates, supports sales and client services, and communicates product insights to shape future AI-powered workforce intelligence offerings.

Drive freight brokerage business development by activating shipper and carrier networks, acquiring new accounts, expanding existing relationships, negotiating rates and contracts, optimizing freight solutions, and collaborating with operations and compliance teams. Analyze freight metrics, margins, customer acquisition costs, and revenue to guide prospecting, account growth, and strategic decisions.

Manages day-to-day operational support for SAP-enabled global commercial and clinical supply chain processes, including order management, logistics, transportation, distribution, serialization, and system integrations. Owns ticket intake, prioritization, resolution, reporting, documentation, testing, validation, user support, and process improvement. Collaborates with cross-functional teams to resolve data issues, process exceptions, and integration gaps while maintaining GxP compliance and operational continuity in pharmaceutical supply chain operations.

Build and operate Nash’s go-to-market engineering system, including AI agents, CRM infrastructure, account data layers, paid and ABM automation, integrations, deliverability, observability, and production controls. The role owns Salesforce and connected systems, develops in Python or TypeScript, applies LLMs and MCP-style integrations, and measures success through pipeline, revenue, agent reliability, and data quality.