Top Tech Jobs & Startup Jobs in Ann Arbor, MI

Own the full post-sale customer experience, including onboarding, implementation, project delivery, support, account growth, adoption, business reviews, escalations, and customer advocacy. Serve as a trusted advisor on design-to-manufacturing workflows and PLM, MES, and ERP systems while collaborating with Sales, Product, Engineering, and Support. The role requires managing multiple customer projects and traveling extensively for implementations, training, and meetings.

Leads SEO and interactive marketing strategy for consumer moving brands, overseeing SEO, GEO, websites, content, social media, local listings, analytics, conversion optimization, vendors, budgets, and lead generation. Evaluates emerging technologies, directs web projects from concept through launch, manages vendor selection and RFPs, and advises moving agents on interactive marketing programs. The role also manages employees, develops strategy, tracks ROI, and partners with web development, IT, and brand marketing teams.

Provides prompt support to internal and external users experiencing product or platform issues. Responsibilities include troubleshooting software and hardware, investigating problems across phone, email, and chat, escalating unresolved issues, following through on resolutions, and documenting tickets. The role requires strong communication, customer-service skills, attention to detail, adaptability, critical thinking, and willingness to support after-hours or weekends as needed. This is a fully remote, six-month temporary assignment.

Leads global B2B event strategy and executive programs, including major industry conferences, proprietary events, customer advisory boards, innovation summits, and executive briefings. Responsibilities include brand positioning, pipeline acceleration, cross-functional alignment, event governance, vendor and production management, ROI measurement, regulatory compliance, executive engagement, and global team leadership. The role partners with senior executives and sales, marketing, product, and engineering teams to drive awareness, customer acquisition, retention, partnerships, and revenue growth.

Manage a portfolio of premium SaaS clients, serving as their primary strategic partner. Responsibilities include onboarding, campaign preparation, approvals, content publication, business reviews, ROI presentations, renewal support, client relationship management, CRM maintenance, and process improvement. The role focuses on helping financial advisors achieve stronger marketing performance and client engagement through effective use of the Freedom360 marketing solution.

Lead end-to-end enterprise sales for multi-year SaaS contracts into health systems. Build C-level relationships, demo solutions, define customer roadmaps, negotiate profitable deals, partner with Samsung, meet targets, and travel up to 50% for client engagements and events.

Leads federal financial reporting, contract performance, staffing, audit support, and government stakeholder communications. Oversees financial statements, Treasury reporting, GTAS submissions, trial balances, dashboards, and audit-ready deliverables. Ensures compliance with OMB Circular A-136, USSGL, FASAB, Treasury requirements, and federal accounting guidance. Identifies risks, coordinates audit responses, drives corrective actions, and provides leadership briefings. Requires extensive federal financial reporting and team leadership experience; CPA, CGFM, or CDFM certification is preferred.

Leads OneSkin’s customer support operation across DTC, marketplaces, AI chat, and professional channels. Manages internal and outsourced teams, SLAs, quality, staffing, training, and performance. Partners cross-functionally to improve retention, self-service, fulfillment issues, policies, adverse-event handling, fraud, and chargebacks. Owns CX technology configuration, automation, integrations, Voice of Customer programs, and reporting on contact trends, costs, service performance, and staffing.

Directs IT client services and infrastructure operations across cloud, on-premises, and hybrid environments. Oversees service desk, endpoint systems, service delivery KPIs, incident management, cybersecurity compliance, vendors, budgeting, business continuity, and technical escalations. Leads IT operations teams, develops staff and succession plans, and aligns IT strategy with business objectives and compliance frameworks including ISO, CMMI, and CMMC.

Leads national business development for human capital consulting, executive search, and interim talent services targeting private equity firms and portfolio companies. Owns revenue quota, develops relationships with GPs and operating partners, manages the sales pipeline, packages integrated solutions, and drives engagements across the investment lifecycle. Represents the firm at industry events and generates cross-practice referrals. Requires extensive private equity sales experience, strong executive presence, and national travel.