Top Tech Jobs & Startup Jobs in Albuquerque, NM

Manages a technical support team providing 24/7 coverage across tickets, chats, calls, live events, and interpreter intake. Owns team development, OKRs, quality assurance, escalations, client relationships, coverage operations, and process improvement. Partners with Engineering, Product, Sales, Onboarding, and Account Management to resolve technical issues, improve workflows, document procedures, and implement AI-assisted automation. Represents Support in strategic client interactions and coordinates with BPO partners.

Analyzes business and operational needs, gathers requirements, evaluates data and systems, and recommends technology solutions. Develops advanced SQL queries, reports, system models, and process improvements. Responsibilities include troubleshooting, data architecture integration, software and hardware solution design, database analysis, automation using scheduling or RPA tools, and project leadership. Senior levels guide other analysts and assess technology’s business impact.

Drive customer adoption, retention, and measurable value for an AI-powered SaaS platform. Analyze engagement and performance data, troubleshoot technical issues, optimize AI workflows and integrations, coach customers on process improvements, monitor customer health, and collaborate with Product, Engineering, and Support teams to resolve issues and improve the customer experience.

Provides technical leadership across multiple agile teams, designing, developing, and maintaining complex distributed software systems. Responsibilities include writing and reviewing code, translating requirements into scalable designs, leading design reviews and sprint delivery, mentoring engineers, collaborating with product managers, and driving technical strategy, quality, security, performance, observability, and operational excellence.

Build and own evaluation systems for AI products used in banking operations. Design representative tests, scoring criteria, expert-reviewed benchmarks, and automated comparisons across product versions. Investigate failures, verify accuracy and citations, assess safety, fairness, privacy, and human-review controls, and monitor live performance. Document evidence for release decisions, recommend improvements or restrictions, mentor colleagues, and support client proposals, estimates, recruiting, and implementation activities.

Manages relationships with an assigned portfolio of institutional investors, developing retention and growth strategies, increasing service volumes, upselling, and supporting new client acquisition. Leads client engagement, resolves issues, coordinates cross-functional teams, and delivers data-backed portfolio performance insights. The role requires mortgage servicing expertise, strategic planning, strong communication, leadership by influence, financial and technical aptitude, and effective management of client satisfaction and revenue growth.

Design and implement enterprise data architectures supporting batch and real-time analytics, ETL/ELT, data warehouses, streaming pipelines, CDC, and cloud data platforms. Build AI-ready data infrastructure for RAG, vector search, and Generative AI applications. The role requires production experience with Treasure Data/CDP, Kafka, Snowflake or Databricks, cloud services, and modern AI data engineering technologies.

Drive revenue growth within the SMB segment by building inbound and outbound pipeline, explaining product value, guiding prospects through efficient sales processes, and exceeding revenue targets. Manage customer relationships for renewals and upsells, develop scalable sales strategies, and collaborate with go-to-market teams and partners. The role requires security sales experience in early-stage B2B SaaS environments, strong communication, ownership, versatility, and ambition.

Owns end-to-end delivery across the Public Sector project portfolio, including schedules, scope, resources, customer operations, federal contract deliverables, training logistics, compliance documentation, reporting, renewals, and cross-functional coordination. The role serves as the senior delivery authority, manages customer relationships, supports proposals, mentors delivery staff, and improves repeatable processes. It requires extensive project management experience, public sector or federal experience, government contracting knowledge, training or learning technology delivery experience, and eligibility for a U.S. government security clearance.

Leads global outbound development programs, including new-hire onboarding, certification, career boot camps, training reinforcement, coaching priorities, scorecards, culture initiatives, and leadership development. Coordinates external training partners, manages the training budget, evaluates investment needs, and organizes training logistics across North America, EMEA, and APAC. Partners with regional leaders and performance managers to improve productivity, retention, and career growth.