Top Tech Jobs & Startup Jobs

Manage a portfolio of commercial customers, drive platform adoption, deliver success plans and executive business reviews, monitor account health, and address customer risks. Serve as a product expert, train customers, map workflows to software functionality, coordinate cross-functional support, and identify retention, referral, and expansion opportunities. Contribute to customer success playbooks, segment insights, and best practices in a fast-paced software startup.

Senior Commercial Counsel will manage high-volume customer and vendor contract negotiations, including MSAs, order forms, DPAs, NDAs, and bespoke terms. The role partners closely with sales and customer success, balances legal risk with deal velocity, and independently handles complex commercial matters. It also contributes to scalable legal processes, templates, playbooks, and self-service resources in a fast-growing AI software company.

Architect and lead production AI products, including chatbots, document processing systems, and agentic workflows. Build FloQast’s centralized AI platform with model routing, vector search, provider management, observability, and MCP integrations. Integrate AI systems with accounting platforms, repositories, APIs, and cloud environments. Establish AI engineering standards, ensure compliance and reliability, and mentor engineers while providing technical leadership across the organization.

Provides empathetic support to students through calls, chats, texts, and emails. Handles Tier II tickets and escalations, resolves issues, uses AI-powered tools, documents feedback and product bugs, and shares insights with stakeholders. The role requires strong communication, multitasking, de-escalation, time management, product learning, and availability for evening or weekend shifts. It is primarily remote and customer-facing, with interactions occupying over 80% of the workday.

Own CX operations roadmap initiatives from concept through delivery, identifying opportunities for automation and AI. Build and optimize Salesforce and Intercom workflows, integrations, reports, dashboards, surveys, and routing logic. Partner with Engineering, Business Systems, BI, Sales, Finance, Marketing, and Enablement to deliver cross-functional solutions, drive adoption, and manage change. Analyze CX metrics including NPS, CSAT, retention, support, and success data to provide leadership recommendations while tracking risks, dependencies, and initiative progress.

Build and operate foundational developer infrastructure across CI, build systems, deployment orchestration, and test platforms. Improve build speed, deployment safety, test reliability, observability, and engineering productivity at scale. Own services from architecture through production, including SLOs and on-call operations. Lead cross-functional technical projects, partner with engineering teams, mentor engineers, and shape platform strategy.

Leads the enterprise Customer Success organization, managing multiple teams and people managers. Owns customer retention, expansion, adoption, advocacy, KPI achievement, executive relationships, escalations, and customer experience. Partners with Sales, Services, Product, and internal stakeholders to improve processes, develop talent, drive platform value, and achieve commercial outcomes across the assigned book of business.

Provides hands-on technical leadership for scalable full-stack web applications and core platform services. Designs architecture, develops and deploys secure software, resolves distributed-system issues, mentors engineers, and collaborates across product and QA teams. Integrates LLMs, AI-assisted workflows, and agentic capabilities into .NET and Python systems while applying responsible AI practices. Contributes to technical documentation, quality standards, regulatory compliance, and the full software development lifecycle.

Supports product teams by managing tools, systems, workflows, documentation, and operational processes. The role assists with data collection, trend analysis, project tracking, process reviews, change management, and internal feedback loops under senior guidance. It helps improve team efficiency, visibility, consistency, and scalability across product operations.

Supervise an outbound collections team by managing performance metrics, quality assurance, coaching, training, and employee engagement. Conduct meetings and performance reviews, identify trends, recommend productivity improvements, and support hiring and onboarding. The role requires leadership experience, financial or loan operations knowledge, strong communication skills, and the ability to manage tense situations effectively.