About Mirakl:
Founded in 2012, Mirakl has been at the forefront of marketplace innovation, empowering every business to compete in the platform economy.
Today, Mirakl’s operating system combines an enterprise marketplace solution (Mirakl Platform) that enables retailers and B2B organizations to launch, scale, and operate marketplaces and dropship, AI-powered multichannel selling (Mirakl Connect), retail media (Mirakl Ads) and an agentic commerce infrastructure (Mirakl Nexus).
With dual headquarters in Boston and Paris, Mirakl helps a global ecosystem of 450+ marketplaces (B2C and B2B) and a network of over 100k third-party marketplace sellers. Brands like Macy’s, Decathlon, Carrefour, Asos, and Airbus Helicopters use Mirakl to grow their businesses in new and remarkable ways.
For more information, visit www.mirakl.com.
Mirakl in Numbers:
- 🗓️ Founded in 2012 | Member of French Tech Next40
- 👥 750+ employees in 9 offices worldwide: Paris, Barcelona, Bordeaux, Boston, London, Munich, New York, Sydney, Tokyo
Our Values:
Working at Mirakl means accelerating your career alongside ambitious, passionate, and supportive colleagues. We're proud of the diversity of backgrounds, perspectives, and experiences that make our teams unique.
Our 5 values guide how we collaborate:
- 💡 Work Hard Together: Teamwork and collaboration are the foundation of our success
- 🏆 Get Things Done: We prioritize action and efficiency for impactful results
- 🚀 Go Above & Beyond: We tackle challenges proactively and always aim for excellence
- 🎓 Succeed Through Expertise: Knowledge sharing and continuous learning are core to our culture
- 🤝 Satisfy & Empower Clients: We're committed to our clients' success
You will be in charge of ensuring a smooth operational running of our office in Paris, with a focus on ensuring the best possible working conditions for all Mirakl workers. You will be based in Paris and will oversee the day-to-day operations of our 3200m² office, ensuring all facilities are maintained to the highest standards. At Mirakl, the office is more than a workplace, it's where collective energy, collaboration and culture come alive. As Workplace Experience Coordinator, you'll be at the heart of making our offices places people genuinely want to come to.
Employee Well-being and Satisfaction
- Respond promptly to daily requests from Mirakl workers through our ticketing system, prioritizing their satisfaction and ensuring the best possible workplace experience.
- Be the go-to person for employees' needs and queries
Contract & Supplier Management / Safety and Compliance
- Act as the primary contact for our business partners
- Manage contracts and relationships with suppliers including cleaning services, technical maintenance, health & safety, green plants maintenance, and provision of snacks & refreshments
- Proactively anticipate future needs and coordinate with vendors as required
- Ensure the office complies with all health and safety regulations, creating a safe working environment for all employees
Operational Excellence
- Support the WPE Manager on its activity and act as their back up as needed
- Develop and/or implement operational procedures and policies that streamline our workplace functions
- Identify opportunities for enhancing operational standards and efficiency
- Leverage AI to elevate Workplace Experience excellence
Community Engagement and Event Support
- Be the logistical support for all internal events organized by various departments.
- Utilize your creativity and service mindset to contribute to a vibrant workplace community.
- Assist the Workplace Experience Manager in large event projects
- 2+ years of experience in a similar Workplace, Facilities, or Office Management role (internships and apprenticeships included)
- Proven track record of managing multiple priorities in a fast-paced environment with a strong service mindset
- Experience working with suppliers and managing contracts or vendor relationships
- Great interpersonal skills : you build trust easily with colleagues at all levels and external partners
- Highly organized and detail-oriented, with the ability to juggle competing priorities without dropping the ball
- Proactive problem-solver who knows when to act independently and when to escalate
- Strong written and verbal communication skills (both in French and English)
- Flexible and resilient, comfortable adapting to changing priorities
- SiiT (ticketing system)
- Gmail & Google Workspace (Docs, Sheets, Calendar, etc.)
- AI tools (Dust)
- French: Fluent
- English: Professional
- 🏥 Health & Wellness: 100% health insurance coverage + yoga classes, fitness sessions and team breakfasts to keep you energized
- 🍽️ Daily Perks: Swile meal voucher card
- 🚲 Sustainable Transportation: Monthly bike leasing subscription or 50% Navigo reimbursement
- 👶 Parental Support: Enhanced parental leave, including one month of fully paid leave for the second parent
- 🚀 Career Growth: Access to tailored development programs and clear pathways for professional advancement
- 🎉 Team Engagement: Regular team-building activities and company-wide offsite events
- Intro Call — Get to know each other with a Talent Acquisition Specialist, discuss your background and answer your questions about Mirakl
- Hiring Manager Interview — Deep dive with Rémi and Jacqueline on your experience, approach, and motivation
- Values Fit Interviews — Two structured interviews using the STAR methodology to assess alignment with our 5 core values
- Final Decision & Offer — We move quickly and provide clear, transparent feedback
We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you’re ready to join a global leader powering digital transformation for 450+ of the world’s most innovative retailers and B2B organizations.
As part of our recruitment process, Mirakl processes your personal data to review and manage your application and, where appropriate, to consider your profile for future opportunities. You can exercise your data protection rights at any time, and as further detailed in our policies. For more information about how we process your personal data and your rights, please consult our Recruitment Privacy Notice, here in English and here in French.
We may use Artificial Intelligence (AI) solutions to help streamline our hiring process, including screening applications, analyzing resumes, and assessing responses. While AI helps us work efficiently, all final hiring decisions are made by humans. For more information, visit our AI Guidelines for Candidates and Interviews.
Skills Required
- 2+ years experience in Workplace, Facilities, or Office Management (internships/apprenticeships included)
- Proven ability to manage multiple priorities in a fast-paced environment with a strong service mindset
- Experience working with suppliers and managing contracts or vendor relationships
- Great interpersonal skills and ability to build trust with colleagues and external partners
- Highly organized and detail-oriented; able to juggle competing priorities
- Proactive problem-solver who knows when to act independently and when to escalate
- Strong written and verbal communication skills in French and English
- French fluent
- English professional proficiency
- Experience using SiiT (ticketing system)
- Experience with Gmail and Google Workspace (Docs, Sheets, Calendar)
- Familiarity with AI tools (Dust) and willingness to leverage AI to improve workplace operations
- Ability to provide logistical support for internal events
What the Team is Saying
Mirakl Compensation & Benefits Highlights
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Leave & Time Off Breadth — Paid time off includes 25 vacation days, dedicated sick time, observed holidays, volunteer days, and bereavement leave for U.S. roles.
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Parental & Family Support — Paid parental leave provides extended time for birthing and non‑birthing parents and includes a phased return option at full pay.
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Healthcare Strength — Coverage starts on day one with multiple plan options, company‑paid basic life/AD&D and short/long‑term disability, and access to FSA/HSA programs.
Mirakl Insights
What We Do
Since 2012, Mirakl has been pioneering the platform economy, empowering retail and B2B enterprises with the most advanced, secure and scalable technology to digitize and expand product assortment through marketplace and dropship, improve efficiency in supplier catalog management and payments, personalize shopping experiences, and boost profits through retail media. Mirakl is trusted by Macy’s, Saks, Henry Schein, The Knot, 1800-Flowers, Best Buy, Lowe's, Ulta and 450+ industry-leading businesses worldwide.
Why Work With Us
At Mirakl you will have all the advantages of a start-up environment: innovation, adaptability, autonomy, flexible process, and a real involvement in decision making. Each employee contributes to Mirakl’s success, either as a group or individually, by using their unique skills and working in harmony with our corporate values.
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Mirakl Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Benefit from one remote work day per week, with a fixed in-office team day (Team Day).
