Working Student Customer Success (m/f/d)

Personio's intelligent HR platform helps small and medium-sized organizations unlock the power of people by making complicated, time-consuming tasks simple and efficient. Our growing team of 1,800+ Personios across Europe and the US are building user-friendly products that delight our 14,000+ customers and their 1.5 million employees. Ready to make an impact from day one?
The Role: How you'll make an impact at Personio
At Personio, Customer Experience is more than a specific role. Rather, it is an integral part of our company culture and defines the way our customer teams work. As part of the Customer Success team, you'll help our customers understand the product, gather feedback, drive customer growth, and help take HR processes to the next level! As a result, the long-term satisfaction of our customers is your success.
As a working student in Customer Success (m/f/d), you will support us in providing our customers with the best possible product experience and service quality. In your role, you will work closely with our Customer Success Managers and gain exciting insights into the operational business and the collaboration with different departments and customers.
Key Responsibilities:

• Creation of project and training materials in different languages for an efficient cooperation with our key accounts
• Preparation and follow-up of internal and external appointments
• Communication of customer requests to our product team in order to further develop our software
• Process documentation and continuous development of our internal knowledge database
• Utilization of data analytics and reporting tools to support the CSM team in data-driven workstreams

What you need to succeed:

• You are currently studying in an advanced Bachelor's or alternatively Master's degree, preferably with a focus on economics or social sciences or a comparable course of study
• You are enrolled as a full-time student for the entire duration of the working student position
• You ideally have first experiences in the areas of human resources, SaaS and/or in the startup industry
• You are characterized by a structured and analytical way of working, with which you also solve complex tasks in a goal-oriented manner and accept new challenges
• You have an analytical mindset and a data-driven approach to new challenges
• You have high quality standards for your own work and communicate problems at an early stage
• You are fluent in German and English, additional knowledge of Dutch is an advantage

Why Personio
Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.
Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:

• International team from all over the world, with the flexibility to work from any of our 7 offices across Europe
• Choose a subsidy for public transportation or a gym membership
• No matter where you are in your life right now -after a gap year or during your studies - we offer both mandatory and voluntary internship opportunities
• Enjoy stylish, open office spaces with coffee, drinks, snacks, and fresh fruit in every central location

But we even go beyond of that - we want to guarantee your continuous growth:

• Continuous feedback and acknowledgement with your manager in weekly 1:1s
• Build connections through our strong internal student network and regular meet-ups with colleagues from different departments
• Join our in-house knowledge-sharing sessions, internal buddy program, and work productively with the latest hardware and tools (Apple, Slack, etc.)