Workforce (WFM) Administrator

Workforce Administrator

takealot.com, a leading South African online retailer, is looking for a highly talented Workforce Administrator to join our team in Cape Town.

We are a young, dynamic, hyper growth company looking for smart, young, creative, hardworking people to join us. We offer market related benefits, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great

This position will report to the Workforce Planning Manager

Your responsibilities will include:

• Complete and manage schedule exceptions/adjustments for the company on a daily basis.
• Ensures the accuracy and timeliness of data by responding to time-off requests, schedule changes, and other types of requests.
• Monitor all Real-Time and Intra-Day activities to ensure operational goals are met.
• Accurately tracks and manages contact centre schedule adherence.
• Conduct analysis and recommend solutions to address real time performance opportunities.
• Prepare daily/weekly/monthly and ad-hoc reports and distribute to Management.
• Develops strong working relationships within the organization to ensure efficient and effective problem solving and issue resolution.

Attributes required:

• Excellent verbal and written skills; high accuracy of work; fosters open two-way communication; excellent basic math (addition, subtraction, division, multiplication) skills.
• Above average punctuality and personal attendance.
• Exceptional attention to detail.
• Must complete in-house Excel skills-based test.

Qualifications & Experience:

• Senior Certificate or Higher
• 18 months + customer service experience in related positions

The Environment:

• com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
• We are short on ego and high on output.
• We are doers and not only thinkers, its all in the execution after all.
• We love what we do and what we are creating.

We seek to Employ an Extra Ordinary Mind who:

• is forthright but respectful
• is an expert at doing, who can not only design but also execute
• is analytical, able to use data to make decisions
• is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
• is passionate about the potential of e-commerce and delivering a world-class customer experience
• is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
• is able to think about problems from a business perspective using technical and product input
• is curious and challenge the status quo
• is innovative and enjoys iteration
• is collaborative
• will be at the cutting edge of developing new concepts for takealot.com.
• thinks like an owner of the business.
• is SMART, has INTEGRITY and is HARDWORKING

If you meet the above you are an Extraordinary Mind so come and join us!

Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference.