Jobs at takealot.com

Manages fleet records, repairs, insurance claims, expenses, attendance, office facilities, supplies, access control, uniforms, PPE, and vendor administration. Responsibilities include evaluating vendor performance, resolving disputes, processing invoices and payments, creating purchase orders, and managing monthly accruals. The role requires logistics or business administration knowledge, people management experience, strong organization, communication, problem-solving, and staff-training abilities.

Acquire new B2B customers for Takealot for Business by prospecting, developing sales strategies, presenting tailored solutions, closing deals, and exceeding acquisition targets. The role manages the sales pipeline, monitors performance metrics, researches market and competitor trends, prepares reports, and collaborates with product, operations, and leadership teams to improve offerings and customer experience.

Create, schedule, and optimize email, push, and in-app CRM campaigns. Manage campaign briefs, approvals, audience segmentation, personalization, triggered lifecycle campaigns, A/B testing, rendering checks, and reporting. Collaborate with retail, promotional, advertising, design, buyers, and clients to deliver accurate campaigns on schedule. Maintain campaign processes, monitor CRM trends and tools, handle escalations, and support broader marketing administration, including occasional after-hours campaign duty.

Own strategic analysis and insights for Corporate FP&A, delivering profitability, performance, forecasting, and scenario analysis for executive decision-making. Lead automation and workflow redesign using SQL, Looker, Excel, Google Sheets, and Apps Script. Partner with BI, IT, Tech, and Product on data projects, support budgeting and strategic initiatives, and mentor junior analysts.

Leads cross-functional process discovery, mapping, optimization, and standardization across e-commerce operations. The role analyzes inefficiencies, quantifies improvement benefits, develops SOPs and process diagrams, identifies automation opportunities, supports change management and training, and tracks post-implementation outcomes. It requires collaboration with operational, engineering, and data teams to improve workflows, document systems and scripts, and establish sustainable process governance.

Develop and maintain a large-scale iOS e-commerce application using Swift and SwiftUI. Responsibilities include modernizing legacy code, designing and testing features, integrating REST APIs, improving performance, ensuring application stability and security, collaborating across teams, participating in Agile ceremonies, and publishing releases to the Apple App Store.

Own the catalogue management product portfolio, roadmap, backlog, and delivery lifecycle for Mr D’s partner services. Define requirements, user stories, specifications, and success metrics; lead cross-functional engineering, UX, QA, and business teams; manage integrations and launches; conduct UAT; and use quantitative and qualitative data to improve catalogue onboarding, listing quality, completeness, conversion, and partner experience.

Analyze advertising performance and revenue data, build financial forecasts, and deliver actionable reports and recommendations. Partner with sales, product, finance, and campaign teams on pricing, incentives, ad inventory, platform improvements, and investment decisions. Manage commercial analysts, conduct market research, standardize commercial processes, and support strategic client pitches and business performance initiatives.

Conducts driver, vehicle, pickup-point, housekeeping, and operational compliance audits. The role monitors SOP, policy, brand-standard, SLA, and KPI adherence; removes non-compliant drivers from shifts; identifies repeat issues; recommends corrective actions and retraining; supports franchise and store management; analyzes trends; prepares Excel and PowerPoint reports; and leads review meetings. The schedule is Tuesday through Saturday, 11 a.m. to 8 p.m., in Cape Town.

Leads partner catalogue onboarding and data management for the Mr D platform. Oversees listing quality, optimization, AI integration, team productivity, partner relationships, and upselling initiatives. Collaborates with product, restaurant, technical, sales, and account management teams to improve onboarding processes and partner performance. Manages a data capturing team, handles high-level listing queries, analyzes strategy effectiveness, and drives continuous improvement through data insights and innovative technologies.

Manage strategic logistics clients and serve as the primary interface between customers and fulfilment operations. Monitor delivery performance, SLAs, claims, complaints, and operational data; coordinate issue resolution across internal teams; develop account plans; identify growth opportunities; present performance reviews; manage partnerships; and implement process improvements for scalable, high-quality client service.

Leads Takealot Group’s corporate communications, reputation, media relations, executive communications, crisis response, public policy narratives, social-impact communications, and communications governance. Advises senior executives, coordinates communications across business units, manages reputation intelligence, develops corporate messaging, oversees agencies and budgets, and builds a high-performing communications team. The role requires deep South African media and regulatory knowledge, strategic judgment, exceptional writing, and responsible use of AI for monitoring and research.

Leads three engineering teams responsible for fulfilment systems, including warehouse and logistics orchestration, client onboarding, and platform reliability. Owns technical strategy, architecture, scalability, security, performance, uptime, operational excellence, project delivery, budgets, hiring, team development, and stakeholder communication. Requires extensive engineering leadership experience and expertise in APIs, microservices, databases, event-driven architecture, and distributed high-transaction systems.

Oversee Homeware demand planning, ordering, inventory availability, forecasting, budgeting, replenishment, and supplier performance. Deliver commercial insights, manage stock health and margin improvement, develop planning processes with analytics and product teams, and lead buying assistants. Support procurement cycles, warehouse capacity, markdowns, returns, and customer experience while driving operational excellence and profitability.

Supports warehouse operations across inbound, inventory, outbound, dispatch, and planning. Maintains SOPs and process documentation, prepares operational reports and dashboards, monitors KPIs, identifies improvement opportunities, and supports root-cause analysis and corrective actions. Collaborates with Operations, Supply Chain, Logistics, IT, Facilities, and Health & Safety teams during an 18-month internship in a distribution centre.

Supports and improves Mr D’s e-commerce operations by mapping workflows, identifying inefficiencies, automating manual processes with AI, developing SOPs and AI-agent rules, monitoring operational performance, analyzing data, and maintaining dashboards and reports. The role collaborates cross-functionally to improve customer experience, trading efficiency, process quality, and cost optimization.

Manage long-term partnerships with national restaurant brands, grow revenue through account strategies and marketing collaborations, analyze partner KPIs, produce performance reports, lead review meetings, coordinate cross-functional teams, and ensure service delivery standards. The role requires key account management experience, restaurant industry knowledge, strong communication and analytical skills, Excel competence, a bachelor’s degree or equivalent qualification, and at least three years of key account experience.

Own the Corporate FP&A reporting and analysis pillar, including standardized reporting infrastructure, Looker governance, month-end processes, controls, and automation. Lead reporting process redesign using SQL, Looker, Excel, Apps Script, and AI tools; partner with BI, IT, Tech, and Product on data projects. Supervise a Junior Finance Analyst, support senior stakeholders, and improve reporting accuracy, timeliness, and operational efficiency.

Leads large-scale customer service operations across multiple e-commerce brands and contact centres. Responsibilities include managing customer service leadership teams, setting operational metrics, improving productivity and customer experience, overseeing budgets and workforce planning, managing third-party providers and telephony systems, driving continuous improvement, and delivering reporting against CSAT, NPS, service levels, and OKRs. The role also develops managers, implements change initiatives, and partners with senior leadership on operational growth.

Handle and escalate marketplace seller and customer queries via tickets and phone, liaise with internal stakeholders to resolve issues, perform ad-hoc data capture and admin tasks, and suggest process and system improvements to enhance seller and customer experience.