Jobs at takealot.com

Leads the strategy, growth, profitability, and operational effectiveness of TakealotMORE, a subscription loyalty program. Owns program vision, brand positioning, marketing campaigns, customer retention, P&L, partnerships, and performance metrics. Collaborates with marketing, product, engineering, analytics, customer service, finance, and external partners to improve member value, cross-platform engagement, customer experience, and program sustainability. Oversees data-driven segmentation, personalization, AI-enabled enhancements, and subscription growth initiatives across Takealot.com and Mr D.

Leads end-to-end payroll, benefits administration, payroll systems, compliance, reporting, audits, legislative submissions, and employee payroll support. Manages payroll schedules, salary increases, records, controls, and provider relationships while ensuring accurate and timely payments. Leads and develops payroll officers, trains HR staff, analyzes payroll metrics, supports financial reporting, and recommends corrective actions. The role requires strong payroll, benefits, reporting, compliance, Excel, and team leadership experience.

Design, build, evaluate and productionize machine learning models and scalable data pipelines for e-commerce. Collaborate on design and code reviews, analyze large customer datasets, and improve ML systems in production.

Own the TakealotMORE brand positioning, communications, acquisition campaigns, promotional calendar, digital and performance marketing, customer insights, partner campaigns, and product launches. Lead a marketing team, agencies, and budget while tracking campaign performance and recommending improvements. Collaborate across Takealot, MrD, product, merchandising, social, CRM, and partner teams to grow membership and customer engagement.

Coordinates inbound supply chain operations, including purchase order processing, shipment tracking, merchant and distribution-center liaison, stock availability, and delivery issue resolution. Supports customer service and buying teams by managing queries, complaints, late shipments, and order updates. Ensures orders arrive on time through proactive communication, accurate administration, problem-solving, and adherence to established procedures.

Supports people analytics activities across Takealot Group businesses while gaining practical HR and analytics experience. The internship includes technical and soft-skills training, collaboration with HR professionals, and exposure to a fast-paced e-commerce environment. Candidates should have an N6 qualification in Human Resources Management, basic computer literacy, strong attention to detail, communication and problem-solving skills, and a collaborative, hands-on approach.

Conducts driver, vehicle, pickup-point, housekeeping, and operational compliance audits. The role monitors SOP, policy, brand-standard, SLA, and KPI adherence; removes non-compliant drivers from shifts; identifies repeat issues; recommends corrective actions and retraining; supports franchise and store management; analyzes trends; prepares Excel and PowerPoint reports; and leads review meetings. The schedule is Tuesday through Saturday, 11 a.m. to 8 p.m., in Cape Town.

Develop and optimize scalable systems supporting parcel and food delivery across South Africa. The role involves researching and defining technical solutions, improving logistics processes, working with microservices and event-driven architecture, using open-source platforms, and owning solutions end to end. The engineer will collaborate with business stakeholders and contribute technical expertise within a high-scale fulfillment engineering team.

Leads the strategy, design, governance, and delivery of customer service learning programs across contact centre operations. Develops leadership pathways, digital and blended learning, performance interventions, and training curricula. Measures impact through customer service metrics, dashboards, ROI analysis, and operational outcomes. Oversees LMS governance, regulatory compliance, stakeholder relationships, and training team development while aligning learning initiatives with customer experience and commercial objectives.

Manage and scale the affiliate program to drive customer acquisition and revenue. Responsibilities include developing strategy, managing performance campaigns, onboarding and negotiating with publishers and partners, analyzing conversion and ROI metrics, operating affiliate tracking platforms, optimizing commissions and creative, and enforcing traffic quality, brand safety, compliance, and fraud-prevention controls.

Drive client acquisition and business growth for e-commerce fulfillment solutions. Responsibilities include meeting sales targets, building strategic pipelines, developing acquisition strategies, conducting needs analyses, managing client KPIs and SLA performance, preparing reports, presenting to senior stakeholders, and collaborating with operational teams to improve partnerships. The role requires travel within South Africa as needed.

Manage, optimize and report on paid advertising channels (Search, Shopping, Display/DV360, YouTube, App campaigns). Allocate and manage budgets to achieve KPIs, support internal teams with advertising strategy and implementation, run tests on new digital features, and develop mobile app acquisition and retention strategies.

Own and grow an e-commerce category by managing performance, product range, partner relationships, pricing, promotions, listings, and category expansion. Collaborate with merchandising, marketing, technology, and operations teams to improve visibility, conversion, revenue, and customer engagement. Analyze metrics such as gross merchandise value, orders, average order value, and partner contribution to identify growth opportunities and optimize category performance.

Develop and maintain a large-scale iOS e-commerce application using Swift and SwiftUI. Responsibilities include modernizing legacy code, designing and testing features, integrating REST APIs, improving performance, ensuring application stability and security, collaborating across teams, participating in Agile ceremonies, and publishing releases to the Apple App Store.

Develops and produces high-volume, engaging marketing content for Takealot Marketplace. Responsibilities include conceptualizing creative campaigns, writing and editing copy across channels, maintaining brand voice, researching audience and competitor trends, managing creative briefs, and analyzing content performance to optimize messaging and conversion. The role collaborates closely with Marketing and Marketplace teams in a fast-paced e-commerce environment.

Processes customer invoices, credit notes, payments, and account records; manages accounts receivable collections and customer queries; performs reconciliations, month-end voucher invoicing, and intercompany recharges. The role requires accuracy, organization, communication, problem-solving, strong Excel skills, and finance administration experience.

Develop and maintain last-mile logistics software, integrating it with business systems and third-party applications. Analyze requirements, troubleshoot issues, document designs, and write scalable code with unit and integration tests. Collaborate with product, operations, and IT teams while contributing to API development, database work, mobile development, code reviews, and continuous team improvement.

Manage finance, workforce planning, procurement, and administrative operations across distribution centers. Responsibilities include monthly financial reporting, budgeting, variance analysis, invoice processing, workforce scheduling, supplier and temporary employment service relationships, purchasing, procurement documentation, and team leadership. The role also drives cost reduction, process improvement, compliance with budgets and service standards, and data-driven recommendations to improve distribution center efficiency.

Creates digital graphics and motion content for retail media, including CRM assets, banners, videos, social posts, pitch decks, and go-to-market materials. Responsibilities include concept development, storyboarding, animation effects, brand compliance, template management, cross-functional collaboration, feedback implementation, and process documentation. The role requires strong Adobe Creative Suite skills, digital and mobile design knowledge, HTML5 familiarity, and experience with CMS-based modular templates.

Manage daily distribution center operations across inbound, outbound, dispatch, housekeeping, staffing, quality, productivity, budgets, and cost control. Coordinate department managers, enforce performance standards, support process improvements, and ensure orders ship on schedule. The role requires floor-based leadership, collaboration with HR, Finance, IT, and Supply Chain, and continuous improvement of warehouse practices, technology, and operational efficiency.