Jobs at takealot.com

As a Software Engineer (Scala), you will optimize logistics systems, improve delivery processes, and develop solutions using a microservices architecture in a collaborative environment.

Lead design and governance of a unified Quality Management System for contact center operations. Standardize quality frameworks across voice, digital, and back-office channels, drive data-driven performance improvement (CSAT, FCR, compliance), lead QA teams, build capability, deliver dashboards, root-cause analysis, and risk mitigation.

Lead paid media strategy and execution to drive app traffic, new and returning buyers, orders, revenue, and market share. Plan, run, and optimize multi-channel campaigns (search, social, display, programmatic), manage CPO/ROI, collaborate with creative/analytics/CRM/product teams, lead agencies, and maintain performance reporting and innovation.

Coordinate and execute promotional campaigns per the promotions calendar. Liaise with Retail, Marketing, Marketplace, Catalogue, Advertising and Design to select offers, ensure accurate listings, pricing and stock, update promotional tools/platforms (Asana, spreadsheets), train stakeholders, run daily checks, produce monthly performance reports with insights, and support major anchor campaigns (Black Friday, sales) with zero-error activations and post-launch quality control.

Lead and align multiple QA teams across logistics products, drive automation strategy and coverage (UI and service), oversee SDLC testing (unit, API, performance, system), ensure test case and test data quality, identify and close testing gaps, report test outcomes to stakeholders, mentor QA staff, and recruit QA talent while improving QA processes and visibility across engineering.

Lead and coach a team of Community Managers to grow monthly active Personal Shoppers, drive adoption of the Personal Shopper App, maximize GMV, and improve retention using dashboards and internal AI personalization tools. Own dashboard quality, performance metrics, feedback loops, and product improvement recommendations.

Handle and escalate marketplace seller and customer queries via tickets and phone, liaise with internal stakeholders to resolve issues, perform ad-hoc data capture and admin tasks, and suggest process and system improvements to enhance seller and customer experience.

Manage hub operations including dispatch, receipt, storage and movement of parcels; ensure timely, efficient, cost-effective warehousing; generate performance reports; supervise and train staff; enforce health and safety; oversee maintenance and documentation; identify process improvements and support senior management and HR.

Define and execute the data product roadmap by collaborating with stakeholders, engineering, and data science. Prioritise, deliver and iterate data products, advocate governance and metrics, and drive value through strategic, agile delivery.

The Mid-Level Business Operations Growth Analyst will generate reports, analyze customer metrics, identify growth opportunities, and collaborate with stakeholders on reporting solutions.

Create persuasive, on-brand content across social and performance channels: write copy, plan/shoot/edit short-form video and audio, develop creative concepts, measure performance, and collaborate with marketing to execute campaigns.

As a Junior Planner, you will oversee demand planning, manage inventory, support procurement cycles, develop budgets, and drive operational improvements to enhance customer experience.

Design, implement and support enterprise data warehouse, data marts and BI reporting. Build and optimize data pipelines and models (Kappa/Lambda) on BigQuery/Dataform/Looker, ensure data quality, automate extraction and reporting, provide production support, performance tuning and data validation, and collaborate with stakeholders, data engineers and analysts to deliver analytical solutions.

Field sales role recruiting and supporting restaurant partners: build and maintain pipeline, onboard and train restaurant staff, manage partner relationships, handle device queries, deliver marketing material, and ensure visit standards.

Join Takealot Fulfilment Solutions as a Software Engineer, developing systems for order fulfilment, optimizing processes, and working with a modern tech stack.

Develop and optimize systems for logistics, improve delivery processes, and research solutions within the logistics domain. Work on open source platforms and manage solutions end-to-end.

Manage and support franchise setup, SOP development and training, KPI and SLA monitoring, regular audits, and performance improvement. Provide operational guidance to franchisees, ensure brand and process adherence, and drive business growth through data-driven solutions and coaching.

Lead capacity planning for a contact centre: build forecasts and capacity plans, optimize staffing and schedules, monitor performance, collaborate cross-functionally, implement process improvements, produce reports and dashboards, manage risks and compliance, and leverage WFM tools and analytics to meet service-level objectives.

Monitor and enforce franchise and driver operational compliance, train and improve SOPs, audit branch performance, manage and report on regional KPIs, and implement corrective actions to maintain service levels across assigned regions.

Lead and scale retail media advertising operations, optimize campaigns and platforms, implement AI-driven solutions, build SOPs and dashboards, manage and develop a multi-level team, and partner cross-functionally to drive revenue and operational excellence.