Jobs at takealot.com

Supports partnership marketing strategy and campaign execution, coordinating internal teams and external partners. Responsibilities include researching opportunities, managing timelines and deliverables, maintaining partner communications, tracking KPIs and budgets, compiling reports, coordinating events, and administering partnership documentation and purchase orders.

Manage strategic logistics clients and serve as the primary interface between customers and fulfilment operations. Monitor delivery performance, SLAs, claims, complaints, and operational data; coordinate issue resolution across internal teams; develop account plans; identify growth opportunities; present performance reviews; manage partnerships; and implement process improvements for scalable, high-quality client service.

Monitor franchise and driver performance, operational compliance, SOP adherence, service levels, franchise agreements, and KPIs across regional branches. Conduct audits, train franchise teams, identify non-compliance, implement corrective measures, and compile weekly reports on driver growth, performance, complaints, and customer satisfaction. The role requires field-based operational experience, regular regional travel, data analysis, cross-functional coordination, and strong communication.

Draft, review, and negotiate commercial contracts; advise on litigation, employment, franchise, banking, finance, intellectual property, and legal developments; conduct research and provide opinions; manage the IP portfolio; train and mentor legal professionals; maintain stakeholder relationships; and support scalable legal technology and AI initiatives.

Own the order fulfilment product portfolio, including roadmap, feature execution, integrations, customer journeys, delivery tracking, and operational tools. Collaborate with engineering, UX, QA, logistics, restaurants, drivers, support, and business teams. Define requirements, specifications, success metrics, and acceptance criteria; conduct UAT; prioritize backlogs; analyze data; and drive improvements in delivery performance, order accuracy, and customer experience.

Manage and optimize production databases, including MySQL and PostgreSQL systems. Responsibilities include query tuning, schema design, monitoring, backups, replication, security, disaster recovery, cloud infrastructure, and database architecture. The role collaborates with development, networking, and systems teams, resolves database issues, reports on system health, contributes to technical roadmaps, and mentors junior DBAs.

Develop and execute go-to-market strategies and integrated campaigns for multiple new ventures. Responsibilities include market research, positioning, segmentation, budget management, creative coordination, stakeholder and partner management, KPI development, campaign optimization, reporting, and coordinating launch timelines across five or more concurrent projects.

Manage a hands-on software engineering support team within fulfilment operations. Responsibilities include team development, prioritization, stakeholder management, incident resolution, operational excellence, metrics tracking, architectural planning, trend analysis, and process improvement. The role requires strong SQL and BigQuery skills, cloud and infrastructure exposure, and understanding of incident, problem, and change management.

Own the content marketing, narrative, and visual identity for TakealotMORE and cross-platform initiatives. Lead content strategy, copywriting, lifecycle and CRM communications, social media, audience insights, performance reporting, experimentation, and brand consistency. Manage the graphic design team, develop AI-supported content and design workflows, coordinate stakeholders and agencies, and connect content performance to acquisition, conversion, retention, and growth metrics.

Drive client acquisition and business growth for e-commerce fulfillment solutions. Responsibilities include meeting sales targets, building strategic pipelines, developing acquisition strategies, conducting needs analyses, managing client KPIs and SLA performance, preparing reports, presenting to senior stakeholders, and collaborating with operational teams to improve partnerships. The role requires travel within South Africa as needed.

Leads the strategy, growth, profitability, and operational effectiveness of TakealotMORE, a subscription loyalty program. Owns program vision, brand positioning, marketing campaigns, customer retention, P&L, partnerships, and performance metrics. Collaborates with marketing, product, engineering, analytics, customer service, finance, and external partners to improve member value, cross-platform engagement, customer experience, and program sustainability. Oversees data-driven segmentation, personalization, AI-enabled enhancements, and subscription growth initiatives across Takealot.com and Mr D.

Develop and maintain a large-scale iOS e-commerce application using Swift and SwiftUI. Responsibilities include modernizing legacy code, designing and testing features, integrating REST APIs, improving performance, ensuring application stability and security, collaborating across teams, participating in Agile ceremonies, and publishing releases to the Apple App Store.

Executive product leadership role overseeing 10+ product managers and designers responsible for customer-facing mobile and web experiences and internal business applications. Defines product vision, strategies, roadmaps, KPIs, experimentation, and delivery processes while partnering with engineering and executives. Leads cross-functional alignment, product team structure, hiring, mentorship, and continuous improvement to drive customer satisfaction, growth, and profitability.

The Sales Executive will acquire and activate new partners for the Mr D platform. Responsibilities include prospecting, pipeline management, pitching, negotiation, contracting, partner onboarding, advertising tool adoption, launch promotions, and structured handover to Account Managers. The role requires meeting activation targets, maintaining CRM accuracy, tracking sales KPIs, collaborating with onboarding and operations teams, and conducting regular partner visits. Own transport and a valid driver's license are required.

Develops creative copy and campaign concepts across email, websites, social media, advertising, apps, blogs, and editorial content. Owns brand tone and voice, creates strategic narratives, proofreads content, and collaborates with design, marketing, product, and operations teams. The role also manages a small copywriting team, content calendar, agency relationships, and written-content quality. Requires a strong portfolio, five or more years of experience, CMS exposure, and basic keyword research knowledge.

Supports partner success on the Mr D marketplace by coordinating promotions, communicating with restaurant partners, identifying regional promotional gaps, and reporting on marketplace performance. The role maintains partner-facing guides, troubleshoots catalog and promotion issues with product and engineering teams, supports CRM communications, and delivers insights to sales, account management, and marketing teams.

Supports restaurant partner acquisition and onboarding for the Mr D platform. Responsibilities include building sales pipelines, coordinating restaurant sign-ups, managing partner relationships, monitoring performance, resolving partner and device-related issues, delivering marketing materials, training restaurant staff, and maintaining visit standards. The role requires strong communication, consultative selling, local restaurant industry knowledge, own transport, and a valid driver's license.

Supports the complaints administration and resolution process by investigating customer and logistics escalations, interpreting policies, coordinating with fulfillment, supply chain, customer service, and other stakeholders, and communicating resolutions. Provides general administrative and organizational support, maintains stakeholder relationships, and assists with reports and data presentation while meeting timelines and operational KPIs. This is an 18-month entry-level internship.

Intern supports risk management, loss prevention, and safety operations in e-commerce distribution centers. Responsibilities include analyzing operational data, preparing reports and dashboards, supporting engineering and operational projects, maintaining SOPs, monitoring KPIs, identifying root causes, and assisting with corrective actions. The role collaborates with Operations, Supply Chain, Logistics, IT, Facilities, and Health & Safety teams during an 18-month internship contract.

Supports warehouse operations across inbound, inventory, outbound, dispatch, and planning. Maintains SOPs and process documentation, prepares operational reports and dashboards, monitors KPIs, identifies improvement opportunities, and supports root-cause analysis and corrective actions. Collaborates with Operations, Supply Chain, Logistics, IT, Facilities, and Health & Safety teams during an 18-month internship in a distribution centre.