Spectrum Jobs

Workforce Management Analyst

Spectrum

Workforce Management Analyst

Posted 3 Hours Ago

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Charlotte, NC, USA

In-Office

Senior level

eCommerce • Information Technology • Internet of Things • Mobile • On-Demand • Retail • Software

The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.

The Role

Develops and negotiates national bulk service agreements for multifamily dwelling accounts. Identifies new business opportunities, retains and expands existing accounts, prepares proposals and contracts, presents solutions to executives and property stakeholders, manages cross-functional sales projects, addresses competitive threats, and supports contract administration and pricing maintenance. The role requires extensive sales and contract negotiation experience, networking knowledge, a driver’s license, and up to 50% travel.

Summary Generated by Built In

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
A seasoned and results-oriented sales professional who acts as a strategic negotiator to implement sales strategies aimed at securing Spectrum Community Solutions' ability to provide service to National Accounts, maximizing product/service penetration and revenue through Bulk agreements. Additionally, the position, is responsible for retaining and growing current large size agreements and for gaining new market share and the development of new National MDU accounts.
MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience.
Research, develop, and implement market strategies to identify all New and Existing MDU. projects to retain and acquire additional National Account business.
Negotiate competitive MDU sales agreements, through customer ROI preparation and approval.
Develop and implement strategic sales presentations to owners/association of MDU's (Multiple Dwelling Units) for the purpose of securing long term R.O.E (Bulk/Managed Wi-Fi and Right of Entry) Agreements.
Negotiate competitive service agreements based on established strategic, financial, legal and operational criteria (i.e. new-build, new construction, Win Backs, existing properties, after-the-fact line extension, bulk-billing, etc.)
Interface regularly with high level clientele, including but not limited to: C-Suite Executives, Property Owners, Coop/Condo Board Members, lawyers, Building Managers, Developers, government officials, etc., to promote Charter solutions.
Coordinate and manage sales projects with other departments such as; Marketing, Public Affairs, Government Relations, Customer Care, Finance, Operations, and Construction-Engineering Departments.
Develops proposals and contracts to align with Company standards.
Respond to competitive threats, disputes to negotiate solutions to benefit Charter's long term interests and minimize competitive impact to Charter.
Create relationships with competitive accounts to capitalize on new opportunities as they materialize.
Provide support as necessary to ensure that contract administration function is being maintained.
Work with leadership to assure Bulk customers rates are accurately maintained, including processing of rate increase notification.
Provide nation presentations to Industry contacts and associations promoting Charter solutions.
Provide weekly status reports to Sales Management as required.
Attend National industry association functions, including appropriate trade show participation.

WORKING CONDITIONS

Office environment.
Travel as required may be up to 50% of time. Travel will primarily include day trips with occasional over-night travel required.

REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge

Ability to read, write, speak, and understand English
Working knowledge of computer networking, LAN and WAN technologies, high-capacity and fiber connected networks
Valid driver's license, satisfactory driving record within Company required standards and auto insurance.

Required Education

Minimum of a Bachelor's degree from a four-year college or university or relevant work experience.
Required Related Work Experience and Number of Years
Sales experience exceeding revenue quotas, preferably selling data, voice and/or video solutions in an MDU environment - 5+
Experience in drafting and negotiating proposals and contracts in the cable television, residential property management, or real estate development industries - 5
Recent experience in negotiating long term R.O.E Agreements with owners of MDU's
Familiarity with operations, marketing or other aspects of the cable industry
Experienced in contract proposal and review

PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge

Proficiency utilizing CRM systems (Salesforce)
Preferred Related Work Experience and Number of Years
Experience with automated reporting and analysis applications

#LI-DH1
CWF380 2026-85840 CWF380 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Spectrum is a suite of advanced communications services offered by Charter Communications, the leading broadband and video company in the nation and the fastest growing mobile provider in its footprint, with services available to more than 70 million homes and small to large businesses across 45 states. When you join our team, you'll be keeping customers connected to Seamless Connectivity and Entertainment with Spectrum Internet®, Mobile, TV and Voice products.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.

Skills Required

Ability to read, write, speak, and understand English
Working knowledge of computer networking, LAN and WAN technologies, and high-capacity and fiber-connected networks
Valid driver's license, satisfactory driving record, and required auto insurance
Bachelor's degree from a four-year college or university, or relevant work experience
At least 5 years of sales experience exceeding revenue quotas, preferably selling data, voice, or video solutions in an MDU environment
At least 5 years of experience drafting and negotiating proposals and contracts in cable television, residential property management, or real estate development
Recent experience negotiating long-term Right of Entry agreements with MDU owners
Familiarity with operations, marketing, or other aspects of the cable industry
Experience in contract proposal and review
Proficiency using CRM systems, including Salesforce
Experience with automated reporting and analysis applications

What the Team is Saying

Spectrum Compensation & Benefits Highlights

Retirement Support — Feedback suggests the company’s retirement programs, including a dollar‑for‑dollar 401(k) match and additional employer contributions for many roles, are standout parts of total compensation. Employees often highlight these features as meaningful long‑term value.
Healthcare Strength — Comprehensive medical, dental, vision, and mental‑health offerings are consistently described as a core strength. When combined with broader protections and health‑account options, feedback suggests the package feels competitive.
Parental & Family Support — Paid parental leave, extended leave for birth mothers, fertility support, and adoption/surrogacy assistance are prominently featured. Feedback suggests these family‑building benefits enhance the overall appeal of the package.

Learn more about Spectrum's Compensation & Benefits →

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The Company

HQ: Stamford, CT

100,000 Employees

Year Founded: 1993

What We Do

At Spectrum, our Product & Technology teams build the platforms and tools that power seamless connectivity and entertainment across Internet, WiFi, Video, Mobile and Voice. Supporting more than 500 million devices, we’re transforming the next era of connected experiences with some of the fastest, most reliable and advanced services in the nation. It’s an unmatched environment for designers, architects, engineers, developers, operators and data scientists to grow their careers, solve complex challenges and collaborate to deliver exceptional customer experiences. Join us to help deliver what’s next.

Why Work With Us

At Spectrum, we continually refine technology, process, and structure. We are committed to delivering a superior network infrastructure, the most competitive products, and highly rated customer experiences. Our talented team of experts deploys technology solutions and builds systems and tools for our employees to provide exceptional operations.