Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Waiter/ Waitress, you’re not just providing food and drink service – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
ResponsibilitiesHere's what you'll do during a typical day:
ESSENTIAL FUNCTIONS
- Assists his/her captain or head waiter during the service by staying constantly at his/her disposal.
- Contributes constantly to active promotions of in-house sales by optimal knowledge of all services provided by the hotel. Knowledge of the opening hours and promotions of all F&B-outlets is seen as rudiment.
- Is acquainted with the suggestions of the day before starting the shift.
- Does the cleaning of all trolleys and pedestal tables.
- Is responsible for the polish and mis en place of all cutleries.
- Is in charge of filling the sugar dispensers, mustard pots, toothpicks and oil & vinegar recipients.
- Is in charge of supplying the restaurant with all linen.
- Follows the daily cleaning plan.
- Respects the closure plan of the restaurant.
- Provides an overall high levels of Food and Beverage service to guests and ensures that guest satisfaction are met.
- Knows and understands policies relating to Food & Beverage and others.
- Recognizes good quality products and presentation.
- Checks and improves all service standards established by the company.
- Provides assistance to the staff when required during peak periods.
- Manages wastes by reducing and recycling, changing staff behaviour to carefully use all resources.
- The holder of this statement can be asked to take on other tasks in addition of the ones stated, in a reasonable framework.
SUPPORTIVE FUNCTIONS
In addition to performance of essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
- Attending mandatory meetings
- Perform general cleaning tasks to adhere to health and safety standards
- Keep work area clean and organized
- Complete other duties as assigned by supervisor such as assisting security with disorderly guests.
Qualifications
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
- Must have advanced knowledge of food and beverage preparation and service of various alcoholic beverages.
- Basic mathematical skills necessary to operate a cash register make change, total guest checks, count total bank, prepare cash drops, total all other charges, and understand portion sizes.
- Advanced English language writing skills necessary for completion of requisitions, balance sheets and vouchers.
- Ability to remember, recite and promote the variety of menu items
- Ability to operate a keyboard and point of sale procedures to pre-check and order and close out a check
- Ability to work stand and work in confined spaces for long periods of time.
Skills Required
- Advanced knowledge of food and beverage preparation and service, including various alcoholic beverages
- Basic mathematical skills for operating a cash register, making change, totaling guest checks, counting banks, preparing cash drops, and understanding portion sizes
- Advanced English writing skills for completing requisitions, balance sheets, and vouchers
- Ability to remember, recite, and promote menu items
- Ability to operate a keyboard and use point-of-sale procedures to pre-check, order, and close guest checks
- Ability to stand and work in confined spaces for long periods
Hilton Compensation & Benefits Highlights
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Wellbeing & Lifestyle Benefits — Go Hilton provides heavily discounted hotel stays for team members and extends access to family and friends, with up to 110 discounted nights and rates as low as $40 in some cases. Additional wellbeing resources include an Employee Assistance Program, mental-health support, caregiving resources, and programs like Thrive and sabbaticals.
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Retirement Support — A 401(k) is offered with a company match of 100% on the first 3% of eligible pay plus 50% on the next 2%. This structure provides meaningful employer support for long‑term savings.
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Parental & Family Support — New parents receive 4 weeks of fully paid parental leave, with birthing parents receiving an additional 8 weeks for a total of 12 weeks. Support extends to adoption assistance up to $10,000 per eligible child and resources for caregiving.
Hilton Insights
What We Do
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 22 world-class brands comprising nearly 7,300 properties and more than 1.1 million rooms, in 123 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history, earned a top spot on Fortune's 100 Best Companies to Work For list and been recognized as a global leader on the Dow Jones Sustainability Indices for six consecutive years. Hilton has introduced several industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 165 million members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram and YouTube.
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