VP, Specialist Solutions - CBS OU

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Job Category

Sales

Job Details

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Role Overview

The VP of Specialist Solutions for the CBS leads a high-impact team of Solution Specialists across key Salesforce clouds including Tableau, Marketing, Slack, Service Cloud, Revenue Cloud, Experience Cloud, and Commerce Cloud. This role is responsible for shaping how Salesforce brings its full Customer 360 platform to market across CBS industries such as Professional Services, Business Services, TTH, Engineering & Construction, and our vast Commercial & Lifestyle businesses.
This leader is a strategic partner to Sales, Product, and Marketing, ensuring specialists engage early, deliver differentiated platform value, and continuously raise the bar on solution quality, enablement, and execution. The VP plays a critical role in accelerating pipeline, influencing roadmap, and helping CBS customers modernize how they sell, service, and operate.

Key Responsibilities:

Strategic Leadership & Platform Vision

• Lead and scale a team of Solution Specialists across multiple cloud products

• Define and evolve CBS-relevant solution frameworks that showcase the full Customer 360 platform

• Partner with CBS GTM leadership to align specialist strategy to business priorities and growth motions

• Drive differentiated platform storytelling that resonates across CBS industries

Sales Partnership & Pipeline Impact

• Ensure specialists engage early in account planning alongside Core and Specialist Sales

• Embed platform vision into customer roadmaps, transformation programs, and executive conversations

• Act as an executive technical advisor on complex, high-value deals

• Drive pipeline influence, win rates, and attach through strong specialist execution

Product Partnership & Enablement

• Build strong, trusted relationships with Product leadership to influence roadmap and readiness

• Ensure specialists are deeply enabled on new releases, roadmaps, and competitive differentiation

• Translate product innovation into clear customer outcomes and field-ready narratives

• Create feedback loops from the field to Product based on real customer needs

Team Development & Excellence

• Build, mentor, and retain a high-performing specialist organization

• Establish best practices, coverage models, and specialist engagement standards

• Develop clear career paths and growth opportunities for specialist talent

• Foster a culture of accountability, collaboration, and continuous improvement

Cross-Functional Collaboration

• Partner closely with Sales leadership to optimize specialist deployment and coverage

• Collaborate with Marketing and Industry teams on messaging and solution positioning

• Work with Customer Success to ensure smooth transitions and long-term adoption

• Share learnings and scale best practices across the broader Solutions organization

Required Qualifications:

Experience

• 10+ years in enterprise software, with deep experience in solution engineering or technical sales

• 5+ years leading and scaling technical or specialist teams

• Proven experience driving revenue impact through platform-led solutions

• Strong track record partnering with Sales leadership and engaging executive buyers

Technical & Platform Acumen

• Experience across multiple Salesforce clouds (e.g., Service, Revenue, Commerce, Analytics, Slack)

• Ability to clearly articulate Customer 360 platform value and business outcomes

• Strong understanding of how modern services, digital, and data platforms support CBS industries

Leadership & Skills

• Exceptional people leader with a history of developing top talent

• Executive-level communicator with strong storytelling and presentation skills

• Strategic thinker with strong business acumen

• Highly collaborative, with the ability to influence across Sales, Product, and Marketing

• Results-oriented operator who balances vision with execution

Success Metrics

Team & Execution

• Specialist engagement effectiveness and field satisfaction

• Talent retention, growth, and internal promotion pipeline

• Coverage model efficiency and specialist utilization

Business Impact

• Pipeline influence and acceleration in CBS accounts

• Win rates and platform attach with specialist engagement

• Customer satisfaction and executive reference-ability

Strategic Outcomes

• Adoption of CBS-specific solution frameworks

• Strength of Product partnerships and field readiness

• Measurable impact on how Salesforce brings Customer 360 to market in CBS

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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Posting Statement

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In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $260,610 - $348,600 annually There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $286,720 - $383,460 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.