National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.
Job Description
The Virtual Outbound Agency Sales Support Specialist supports National General growth initiatives by executing outbound agency engagement and sales support activities. This role plays a key execution role across campaign-based outreach, agency support initiatives, and test-and-learn efforts designed to expand agency participation and product adoption. This is an individual contributor role focused on execution, delivery, and consistent visibility into activity, progress, and results.Key ResponsibilitiesOutbound Agency Engagement & Sales Support
Execute outbound outreach to independent insurance agencies as part of assigned campaigns and initiatives
Conduct professional, consultative B2B conversations to communicate product value and next steps
Work efficiently through assigned call lists and engagement activities with urgency and attention to detail
Campaign & Initiative Execution
- Support multiple concurrent sales support initiatives, including call campaigns, pilot programs, prospecting campaigns, and re‑engagement efforts for inactive or under‑penetrated agencies
Secure agreement for follow‑up qualification or handoff to internal sales or agency support partners
Execute assigned tasks within defined workflows in a dynamic, test-and-learn environment
Adapt to new processes, tools, and engagement models as initiatives evolve
Agency Partnership & Follow-Through
Serve as the primary outbound point of contact for agencies during assigned outreach initiatives
Address common questions and objections using approved messaging and guidelines
Maintain a professional, consistent agency experience that supports long‑term relationship building and product adoption
Partner with internal teams to ensure timely and effective follow-through after agency engagement
Tracking, Documentation & Reporting
Maintain highly detailed and accurate records of outreach activity, agency responses, and outcomes in designated systems
Track performance against call volume expectations, outreach targets, and initiative timelines
Produce regular activity and status updates highlighting outreach progress, risks, trends, and follow‑up needs
Ensure accuracy and completeness of records to enable visibility and downstream execution
Compliance & Data Integrity
Ensure compliance with company policies, regulatory requirements, and data privacy standards
Safeguard Personally Identifiable Information (PII) and maintain data integrity across systems
Identify and escalate data issues, risks, or compliance concerns as appropriate
Required Qualifications
Experience working in a B2B, agency, sales support, or outbound contact environment
Strong verbal and written communication skills with the ability to engage professionally with external partners
Demonstrated ability to manage high-volume outreach or execution work with urgency
Strong organizational skills, including detailed tracking and documentation
Experience working with independent insurance agencies and knowledge of Property & Casualty products preferred
Education
• High School Diploma or GED (Preferred)
Experience• 0-2 years experience (Preferred)
Supervisory Responsibilities• This job does not have supervisory duties.
Education & Experience (in lieu)• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
Skills
Communication, Compliance, Data Privacy, Detail-Oriented, Time ManagementCompensation
Compensation: $20.00 - $23.00 per hour
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
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To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.
Companies & Partners
Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.
Benefits
National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.
Allstate Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Allstate and has not been reviewed or approved by Allstate.
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Retirement Support — Retirement offerings include a 401(k) with company match and a company-funded pension, providing notable long-term value. These features are described as standout components of the package.
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Leave & Time Off Breadth — Paid time off is described as generous, with vacation and parental leave available. This breadth of leave supports work-life needs for a range of situations.
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Flexible Benefits — Flexible work arrangements include options for in-office, remote, or hybrid work. This flexibility is positioned as a meaningful part of the total rewards experience.
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