The Crown Is Yours
Forge and cultivate relationships with our most engaged customers as a VIP Host. You'll execute the day-to-day strategy of our industry-leading VIP engagement program to understand the true needs of our customers. To foster long-term customer loyalty, you'll play a key role in helping us deliver a world-class experience that drives high levels of brand advocacy.
What You'll Do
- Create new business revenue by understanding and developing strong, authentic, and trusted customers relationships.
- Manage all aspects of the relationship with the player through local events, regular communications, and escalation responses.
- Maintain a thorough understanding of the market while proactively providing new promotions to customers.
- Compile customer feedback to support improvements to the platform and identify opportunities.
- Execute against all VIP policies and guidelines, including responsible trading policies.
What You'll Bring
- Bachelor's degree in a related field or relevant experience.
- At least 3 years of experience in a Sales, Account Management, or customer-facing role.
- Comfort working in a fast-paced, highly collaborative, and entrepreneurial environment.
- Analytical mindset to make quick and confident decisions on data and trends.
- Willingness to travel and work nights and weekends.
- Must be able to obtain and maintain required State Gaming Licenses as well as required financial licenses.
#LI-SA2
Join Our Team
We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.
The US base salary range for this full-time position is 68,000.00 USD - 85,000.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Skills Required
- Bachelor's degree in a related field or relevant experience
- At least 3 years of experience in sales, account management, or a customer-facing role
- Comfort working in a fast-paced, collaborative, and entrepreneurial environment
- Analytical mindset for making quick decisions using data and trends
- Willingness to travel and work nights and weekends
- Ability to obtain and maintain required state gaming licenses
- Ability to obtain and maintain required financial licenses
What the Team is Saying
DraftKings Compensation & Benefits Highlights
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Parental & Family Support — Policies include 14 weeks of 100% paid parental leave for all global team members, lactation support, and family‑planning benefits spanning adoption, surrogacy, and fertility. Childcare assistance and fertility support partnerships are also highlighted.
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Healthcare Strength — Multiple medical plan options with day‑one eligibility are emphasized, alongside mental‑health resources such as Lyra counseling/EAP, Calm access, and virtual wellness programming. Dental and vision coverage are included as core benefits.
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Retirement Support — A U.S. 401(k) with employer match and financial‑wellness tools like Origin are cited as part of long‑term savings support. Equity and an employee stock purchase plan are also commonly listed to bolster financial security.
DraftKings Insights
What We Do
It's simple, at DraftKings, we believe life is more fun when you're in on the action. For that reason, we’re committed to responsibly creating the world’s favorite games and betting experiences. We’re developing the most innovative and entertaining real money products and offers; to forever transform how people experience sports; to be a fully vertically integrated sports betting operator. It's our ultimate goal to build the best, most trusted, and most customer-centric destination for our players. We’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.
Why Work With Us
Here, “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges of your career. They’re worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers. Ready to own what’s next?
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our flexible hybrid policy empowers team members to work where they’re most productive—whether at home or in our collaborative offices. We trust our teams to choose what works best for them to thrive and innovate.
