The Crown Is Yours
Create unforgettable experiences and strengthen the connection with our players. As a VIP Service Representative, you'll provide the best-in-class services to our most valuable customers and share the latest promotions and personalized offers. In this role, you'll execute the day-to-day strategy of our industry-leading VIP engagement program to understand the true needs of our players and foster long-term loyalty.
What You'll Do
- Build strong, authentic, and trusted player relationships while identifying opportunities to elevate the customer experience.
- Participate in customer events to elevate our brand and increase customer engagement.
- Effectively distribute an allotted promotional budget amongst our VIP players.
- Proactively champion best-in-class customer experiences.
- Execute against all VIP policies and guidelines, including responsible gaming policies.
What You'll Bring
- Bachelor's degree in a related field or relevant experience.
- At least 1 year of experience in a sales or account management role.
- Comfort working in a fast-paced, highly collaborative, and entrepreneurial environment.
- Ability to analyze data and trends to make quick and confident decisions.
- Willingness to travel and work nights and weekends.
- Must be able to obtain and maintain required State Gaming License.
Join Our Team
We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.
The US base salary range for this full-time position is 64,000.00 USD - 80,000.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Skills Required
- Bachelor's degree in a related field or relevant experience
- At least 1 year of experience in sales or account management
- Ability to work in a fast-paced, collaborative, entrepreneurial environment
- Ability to analyze data and trends and make quick, confident decisions
- Willingness to travel and work nights and weekends
- Ability to obtain and maintain the required state gaming license
What the Team is Saying
DraftKings Compensation & Benefits Highlights
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Parental & Family Support — Parental leave is described as 14 weeks of 100% paid globally, with additional family-building support for fertility, adoption, and surrogacy as well as lactation and U.S. backup-childcare resources. These offerings are repeatedly highlighted as standout strengths.
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Leave & Time Off Breadth — Flexible/unlimited PTO in the U.S. is frequently cited as a strong perk that helps employees manage schedules and time away. Feedback suggests time off is a notable bright spot within the overall package.
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Healthcare Strength — U.S. employees have multiple medical plan options plus dental and vision, complemented by mental-health resources such as Lyra, Calm, an EAP, and wellness programs. The breadth of health coverage and wellbeing tools is positioned as a core advantage.
DraftKings Insights
What We Do
It's simple, at DraftKings, we believe life is more fun when you're in on the action. For that reason, we’re committed to responsibly creating the world’s favorite games and betting experiences. We’re developing the most innovative and entertaining real money products and offers; to forever transform how people experience sports; to be a fully vertically integrated sports betting operator. It's our ultimate goal to build the best, most trusted, and most customer-centric destination for our players. We’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.
Why Work With Us
Here, “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges of your career. They’re worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers. Ready to own what’s next?
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our flexible hybrid policy empowers team members to work where they’re most productive—whether at home or in our collaborative offices. We trust our teams to choose what works best for them to thrive and innovate.
