JOB SUMMARY
The Vice President, On-Site Digital Products is responsible for defining the vision, strategy, and execution of Marriott's customer facing digital products and experiences for the stay. This global portfolio includes products such as digital arrivals, mobile key, guest communication and messaging, Wi-Fi, and in-room digital experiences. The role is accountable for driving guest satisfaction, business growth, including digital engagement, owner value, and operational efficiency through digital innovation, exceptional customer experiences, and strategies and execution paradigms that predict and respond to today’s rapidly changing environment, including but not limited to AI evolutions.
This leader manages a team of product managers, fostering a high-performing, outcome-oriented product organization while driving product excellence, talent development, and innovation.
This role will report to the SVP, Digital Products.
CANDIDATE PROFILE
Education and Experience
- 12+ years’ experience in digital product strategy, management, or operational leadership positions, demonstrating progressive career growth and a pattern of exceptional performance.
- Experience managing and defining transformational strategies, specifically as they relate to bringing the digital and physical worlds together via consumer-facing digital experiences and/or products.
- Demonstrated ability to deliver customer and business results.
- Four-year degree from an accredited university; advanced degree in business management preferred.
CORE WORK ACTIVITIES
Leading On-site Digital Product Strategy and Delivering Product Outcome
- Develops the digital stay strategy, including the key customer, owner, and business outcomes the team focuses on, and identifies the core opportunities or problems to solve to drive those outcomes.
- Uses data and ensures continuous product discovery to guide where the team focuses to drive customer and business outcomes.
- Works with internal teams, including engineers, UX, other disciplines across Marriott, partners, and software providers to ensure delivery of high-quality experiences, with a focus on time to market and value creation.
- Manages products throughout the lifecycle, taking a rapid, agile delivery approach with test-and-learn development methodologies.
- Responsible for partnering with internal teams to ensure communication and deployment of digital products at hotels.
- Communicates a clear and consistent message regarding departmental goals to produce desired results internally, across global and continent stakeholders, and to hotel communication channels.
- Makes recommendations and executes the necessary decisions to keep products moving forward toward achievement of goals. Partners with other Digital product teams and other disciplines to develop, promote, support, and deploy products in market. Ensures ongoing performance of OSD technology at hotels.
Identifying Trends and Managing Profitability
- Identifies and shares emerging consumer experience and competitive trends.
- In partnership with engineering and UX team members, stays up to date on emerging technologies.
- Continually analyzes performance and identifies issues and trends to be solved and prioritized in ongoing product roadmaps.
- Reviews and audits budgets with a view on business viability, Opex/Capex, and TCO.
Leading Product Teams
- Interviews and hires employees.
- Promotes the fair and equitable treatment of employees.
- Facilitates regular, ongoing communication within the department (e.g., staff meetings).
- Sets goals and expectations for direct reports using the performance review process and holds staff accountable for performance goals.
- Utilizes an “open-door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.
- Promotes adherence to policies consistently, follows disciplinary procedures, documents items according to Standard and Local Operating Procedures (SOPs and LSOPs), and supports the Peer Review Process.
- Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
MANAGEMENT COMPETENCIES
Leadership
- Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
- Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of decision making and action.
- Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.
- Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
- Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
- Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.
Managing Execution
- Building a Successful Team - Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.
- Strategy Execution – Ensures successful execution of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and ongoing evaluation processes.
- Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment of goals; proactively takes action and goes beyond what is required.
- Building Relationships
- Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
- Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
- Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.
Generating Talent and Organizational Capability
- Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
- Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
- Learning and Applying Professional Expertise
- Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
- Continuous Learning - Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skills on the job and learns through their application.
- Strategy Knowledge - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage business operations and generate innovative solutions to approach function-specific strategic work challenges.
Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
- Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
- Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
- Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
- Reading Comprehension - Understands written sentences and paragraphs in work-related documents.
- Writing - Communicates effectively in writing as appropriate for the needs of the audience.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About UsSkills Required
- 12+ years in digital product strategy, management, or operational leadership
- Experience defining and managing transformational strategies that integrate digital and physical guest experiences
- Proven ability to deliver customer and business results
- Four-year degree from an accredited university
- Advanced degree in business management
- Experience leading and developing product management teams
- Experience managing products through full lifecycle using agile and test-and-learn methodologies
- Data-driven product discovery and prioritization experience
Marriott International Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Marriott International and has not been reviewed or approved by Marriott International .
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Retirement Support — Retirement programs include a 401(k) with a company match and related financial wellness resources seen as competitive. This support is complemented by savings tools that reinforce long-term financial security.
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Healthcare Strength — Health coverage offers flexible medical plans, disability and life insurance, and access to mental health and wellness resources. Short-term disability and basic life coverage are described as included for many full-time hourly roles.
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Wellbeing & Lifestyle Benefits — Travel and lifestyle perks include substantial hotel, food and beverage, spa, retail, and golf discounts for employees and families. Additional programs like tuition assistance and wellness initiatives reinforce non-cash value.
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What We Do
Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 7,500 properties in 30 leading hotel brands spanning 132 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains. Please find more information about Marriott International’s job application process and approved email address domains here: http://www.careers.marriott.com/tips-for-applying/
