Spectrum Jobs

Vertical Account Manager

Spectrum

Vertical Account Manager

Posted 5 Hours Ago

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Milwaukee, WI, USA

In-Office

Mid level

Information Technology • Internet of Things • Mobile • On-Demand • Software

The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.

The Role

Manage an assigned portfolio of enterprise vertical accounts to retain and grow revenue. Meet monthly sales quotas, conduct face-to-face account reviews, resolve client issues, maintain accurate account records, and collaborate with internal teams. Travel to customer locations and assist with collections and compliance tracking.

Summary Generated by Built In

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Looking for a role where your account management expertise supports the growth and satisfaction of clients? As a Vertical Account Manager, at Spectrum Business, you will proactively manage day-to-day relationships with enterprise vertical accounts, protect and grow revenues and identify new sales opportunities. Your dedication will help clients achieve their goals and reinforce Spectrum's reputation for trusted solutions in the market.
How You Will Make an Impact

Proactively manage an assigned module of vertical enterprise accounts, ensuring client satisfaction and retention
Meet or exceed monthly revenue and sales quotas by nurturing relationships, securing renewals and identifying new opportunities within assigned accounts
Conduct regular face-to-face meetings and account reviews to assess needs, present solutions and secure additional business
Serve as a customer advocate, interfacing with Spectrum departments to resolve issues, answer questions and maintain high service standards
Maintain and update internal databases with accurate client information and contract details for regulatory tracking as needed
Establish and monitor internal procedures to support assigned accounts and assist with collections when necessary
Stay informed about service pricing, processes and promotions by completing required training sessions
Attend sales meetings and training programs to enhance knowledge and skills

Working Conditions

Office-based role with significant travel required to customer locations, including travel during inclement weather using a reliable personal vehicle

What You Will Bring to Spectrum
Required Qualifications
Education

High school diploma or equivalent from an accredited organization (GED)

Experience

Account management experience (Internal Hunter)

Skills

Read, write, speak and understand English
Thorough understanding of compliance requirements
Proven ability to meet a $3,000 monthly revenue quota
Experience managing around 300 named accounts as an account manager
Proficiency with ICOMS/CSG or other billing systems
Strong verbal, written and interpersonal communication skills
Ability to travel up to 30 percent of the time to assigned territories
Valid and active State driver's license with safe driving record

Preferred Qualifications
Education

Bachelor's degree in a business-related field or equivalent combination of education, training and experience

Experience

5+ years of strategic account sales or account management experience
5+ years of experience with advanced voice and data networking (PRI, SIP, LAN, WAN) Skills

Experience as a successful internal "hunter" in sales or telesales
Salesforce proficiency
Aptitude for learning Spectrum's product suite
Industry knowledge and strong attitude
Proficiency in Microsoft Word, Excel and PowerPoint

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Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.

Skills Required

High school diploma or equivalent (GED)
Account management experience (Internal Hunter)
Read, write, speak and understand English
Thorough understanding of compliance requirements
Proven ability to meet a $3,000 monthly revenue quota
Experience managing around 300 named accounts
Proficiency with ICOMS/CSG or other billing systems
Strong verbal, written and interpersonal communication skills
Ability to travel up to 30 percent of the time
Valid and active State driver's license with safe driving record
Bachelor's degree in a business-related field or equivalent
5+ years of strategic account sales or account management experience
5+ years of experience with advanced voice and data networking (PRI, SIP, LAN, WAN)
Experience as a successful internal "hunter" in sales or telesales
Salesforce proficiency
Aptitude for learning Spectrum's product suite
Proficiency in Microsoft Word, Excel and PowerPoint

What the Team is Saying

Spectrum Compensation & Benefits Highlights

Retirement Support — A 401(k) with a dollar‑for‑dollar match up to 6% plus an additional 3% company retirement contribution for many roles is repeatedly highlighted, signaling strong long‑term savings support. Materials also note broad eligibility across job postings, reinforcing retirement as a core pillar.
Affordable Benefits — Health coverage costs are framed as stable because the company says it has absorbed the full premium increases for medical, dental, and vision for the past 12 years, helping keep paycheck deductions steadier than typical trends. This emphasis on cost control is prominently featured on the careers site.
Wellbeing & Lifestyle Benefits — Tuition‑free degree options via Guild and free or discounted Spectrum services (internet/TV/mobile where available) are positioned as signature offerings that add everyday value beyond base pay. Education and connectivity perks are consistently promoted across role postings.

Learn more about Spectrum's Compensation & Benefits →

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The Company

HQ: Stamford, CT

100,000 Employees

Year Founded: 1993

What We Do

Our Product and Technology team creates, develops, and operates the nation’s fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences together. The experience within Spectrum’s Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist. We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.

Why Work With Us

At Spectrum, we continually refine technology, process, and structure. We are committed to delivering a superior network infrastructure, the most competitive products, and highly rated customer experiences. Our talented team of experts deploys technology solutions and builds systems and tools for our employees to provide exceptional operations.