US Retail Markets Claims Specialist Development Program-(January, June 2027)
Advance your career at Liberty Mutual - A Fortune 100 Company!
Manages, investigates and resolves claims assigned and assists in providing service to policyholders.
Responsibilities:
- Manages, investigates, and resolves claims. Investigates and evaluates coverage, liability, damages, and settles claims within prescribed authority levels.
- Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation.
- Communicates with policyholders, witnesses, and claimants in order to gather information regarding claims, refers tasks to auxiliary resources as necessary, and advise as to proper course of action. Responds to various written and telephone inquiries including status reports.
- Ensures adequacy of reserves.
- Accountable for security of financial processing of claims, as well as security information contained in claims files.
- Makes effective use of loss management techniques. Negotiates settlements with attorneys, claimants, and/or co-defendants. Arranges for expert inspections involving third party or potential fraud actions as needed.
- Updates files and provides comprehensive reports as required
Qualifications:
- Strong written and oral communications skills required.
- Good interpersonal, analytical, investigative, and negotiation skills required.
- Customer service experience preferred.
- Basic knowledge of legal liability, general insurance policy coverage and State Tort Law.
- Bachelor's degree is required .
- Ability to obtain proper licensing as required.
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Fair Chance Notices
- California
- Los Angeles Incorporated
- Los Angeles Unincorporated
- Philadelphia
- San Francisco
$60,000.00 - 70,000.00
Skills Required
- Strong written and oral communication skills
- Good interpersonal skills
- Analytical skills
- Investigative skills
- Negotiation skills
- Basic knowledge of legal liability
- Basic knowledge of general insurance policy coverage
- Basic knowledge of state tort law
- Bachelor’s degree
- Ability to obtain required professional licensing
- Customer service experience
Liberty Mutual Insurance Compensation & Benefits Highlights
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Parental & Family Support — Parental and family-building support is notably robust, with eight weeks paid bonding for all parents and an additional eight weeks of 100% paid short‑term disability for birth parents. Adoption/surrogacy reimbursement up to $40,000, substantial fertility coverage, and backup childcare reinforce this strength.
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Retirement Support — Retirement programs are positioned as a standout, including a 401(k) that matches 100% of the first 5% per pay period plus an additional 3% annual contribution for eligible employees. A student‑loan “401(k) match” feature further broadens access to company retirement contributions.
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Wellbeing & Lifestyle Benefits — Mental‑health and well‑being resources are emphasized, with 12 free therapy sessions for employees and family members and access to resilience tools. Onsite health centers in Boston and Plano add convenient primary and urgent care access for some locations.
Liberty Mutual Insurance Insights
What We Do
Liberty Mutual Insurance exists to help people embrace today and confidently pursue tomorrow. A Fortune 100 company and global leader in property and casualty insurance, we’ve spent over a century creating innovative products, services and technologies to meet the world’s ever-changing needs and make a difference for our customers and communities.
Why Work With Us
We offer the agility, work flexibility, project ownership and access to emerging tech you’d expect from a start-up — combined with the stability, resources and benefits that come from working at a leading Fortune 100 company. All in a welcoming, inclusive environment that values the unique insights, perspectives and backgrounds of each person.
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