Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Orchid Insurance, an Arrowhead Intermediaries company, is seeking an Underwriting Supervisor to join our growing team.
The Underwriting Supervisor is proficient in all aspects of underwriting, including new and renewal business, and integrates inspection findings to support sound risk decisions. They have the authority to approve, modify, or reject risks based on carrier guidelines and assist with risk assessments during high workloads or complex cases. This role provides guidance on complex cases, ensures consistency in underwriting practices, and contributes to team performance evaluation. The supervisor develops training materials, supports special projects, and process improvement initiatives. They assist the Underwriting Manager by monitoring workloads and aligning risk assessments with business objectives.
Work Schedule:
Position hours are 11:00 AM to 8:00 PM Eastern Time (ET) to support California and West Coast operations. Consistent availability during these hours is required.
How You Will Contribute:
- Coordinate with the Underwriting Manager to develop strategies to meet new business production, retention, and underwriting profitability goals.
- Assist in developing and maintaining Orchid Underwriting service standards and best practices.
- Ensure underwriting activities adhere to carrier guidelines and Orchid Underwriting best practices.
- Help to lead an Underwriting team in all aspects of service, quality, and production.
- Assist with User Acceptance Testing (UAT), ensuring the underwriting team validates business functionalities and system improvements to meet operational needs and enhance business performance.
- Set and measure specific production and quality goals for new business underwriting, renewal underwriting, and inspection underwriting.
- Provides phone/chat coverage support as deemed necessary to meet client service levels, while monitoring and managing service level standards, call volume, and overall performance to ensure service level goals.
- Effectively coordinate with other areas within Orchid such as the Senior Leadership, Programs, and Sales/Marking teams to support achieving Orchid’s business objectives.
- Help identify and implement improved processes and drive efficiency to reduce expenses.
- Gather, maintain, and share current market knowledge to assist Orchid in developing effective product and pricing strategies.
- Support teammates through guidance, mentorship, training, and development in their endeavors to meet their professional goals.
- Foster a collaborative and supportive team environment, encouraging professional growth and development.
Skills & Experience to Be Successful:
- High School diploma or equivalent.
- Minimum of five years of California homeowners underwriting experience with demonstrated expertise in wildfire risk assessment and management, including evaluation of brush exposure, defensible space, wildfire mitigation strategies, and risk selection related to wildfire.
- Experience underwriting High Value Homes within the Surplus Lines market is strongly preferred.
- Proficient in all aspects of underwriting, including new business, renewals, and the integration of inspection findings to inform risk decisions.
- Possess or acquire and maintain a Florida 2-20 General Lines Agent license, or the equivalent resident-state General Lines Property & Casualty insurance producer license as required by the teammate's state of residence.
- Actively maintain required licenses and participate in continuing education. Provide insights and feedback to management on underwriting trends, challenges, and opportunities for improvement.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Excellent attention to detail and organizational skills.
- Effective verbal and written communication skills.
- Strong customer service orientation.
Teammate Benefits & Total Well-Being
We go beyond standard benefits, focusing on the total well-being of our teammates, including:
- Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
- Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
Recruiting Vendor Disclosure Statement
Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.
The Power To Be Yourself
As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.
Skills Required
- High school diploma or equivalent
- Minimum five years of California homeowners underwriting experience
- Expertise in wildfire risk assessment and management, including brush exposure, defensible space, wildfire mitigation, and risk selection
- Proficiency in new business, renewal, and inspection underwriting
- Florida 2-20 General Lines Agent license or equivalent resident-state General Lines Property and Casualty insurance producer license
- Maintain required licenses and complete continuing education
- Experience underwriting high-value homes in the surplus lines market
- Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook
- Excellent attention to detail and organizational skills
- Effective verbal and written communication skills
- Strong customer service orientation
Brown & Brown Insurance Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Brown & Brown Insurance and has not been reviewed or approved by Brown & Brown Insurance.
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Healthcare Strength — Healthcare offerings are broad, spanning medical/Rx, dental, vision, life, disability, and added programs alongside Lyra access with up to eight no‑cost coaching or therapy sessions for teammates and covered dependents. Breadth extends to fertility/adoption solutions, second‑opinion services, diabetes care, and Medicare advocacy.
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Retirement Support — The 401(k) program includes an employer match up to 4% (100% of the first 3% plus 50% of the next 2%) with immediate vesting. Savings support is positioned as a core element of the total‑rewards package.
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Equity Value & Accessibility — An Employee Stock Purchase Plan is available, and the company emphasizes an ownership mindset with a large share of teammates as shareholders. This creates accessible equity participation alongside retirement savings.
Brown & Brown Insurance Insights
What We Do
Brown & Brown Insurance provides risk management solutions to help protect what our customers value most. Our four business segments offer insurance products and services to businesses and individuals. Our culture is built on integrity, innovation, superior capabilities, and discipline. We view insurance differently and use our experience, carrier relationships, and principled customer focus to deliver first-class service and solutions. Becoming a Brown & Brown teammate introduces you to a career with virtually unlimited possibilities. We think of ourselves as a team, so we have teammates—not employees. We strive to attract people who are competitive, driven, and disciplined. Our unique company culture of meritocracy rewards self-starters and those committed to doing what is best for our customers. We are proud to be certified as a Great Place to Work ®. Brown & Brown has demonstrated a Culture of Caring through dedication to the people and communities we serve. With more than 11,000 teammates in over 300 locations across the US, Canada, Ireland, the UK, Bermuda, and the Cayman Islands, we actively support numerous organizations in the local communities in which we live, work, and play. With a long-standing history of proven success, Brown & Brown is one of the insurance industry’s most powerful and influential leaders, ranked as the fifth-largest brokerage in the US and sixth in the world. You can find us on the NYSE as BRO.
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