- 全面領導客戶服務與保全部門，制定並執行以客戶為中心的服務策略，提升客戶體驗與忠誠度。
- 優化保全作業流程，確保保單異動、續期、貸款等服務準確、高效且合規。
- 推動數位化轉型，導入自助服務平台、智能客服等創新工具，提升服務效率。
- 分析客戶反饋與服務數據，持續改善服務品質，並主動識別客戶需求。
- 與理賠、行銷、IT等部門協作，確保服務流程無縫銜接，支持公司業務發展。
- 建立高效專業團隊，推動持續轉型學習與專業變革成長。
- Lead the Customer Service & Policy Administration Department, formulating and executing customer-centric service strategies to enhance customer experience and loyalty.
- Optimize policy administration processes, ensuring accuracy, efficiency, and compliance in policy changes, renewals, loans, and related services.
- Drive digital transformation by implementing self-service platforms, intelligent customer support, and other innovative tools to improve service efficiency.
- Analyze customer feedback and service data to continuously improve service quality and proactively identify customer needs.
- Collaborate with Claims, Marketing, IT, and other departments to ensure seamless service processes and support business growth.
- Build a high-performing professional team, promoting staff training and development in line with Chubb Life’s craftsmanship spirit.
- 大學以上學歷，保險、管理或相關科系尤佳。
- 10年以上壽險客戶服務或保全相關經驗，5年以上管理經驗。
- 熟悉台灣壽險市場、保全作業流程及相關法規。
- 具備卓越的服務導向、領導力與跨部門協作能力。
- 具備數位轉型、流程優化及創新服務經驗者尤佳。
- Bachelor’s degree or above, preferably in Insurance, Management, or related fields.
- 10+ years of life insurance customer service or policy administration experience, with at least 5 years in management roles.
- Strong knowledge of Taiwan life insurance market, policy administration processes, and relevant regulations.
- Excellent service orientation, leadership, and cross-functional collaboration skills.
- Experience in digital transformation, process optimization, and innovative service is a plus.
★招募流程提醒
• Please note that interview coordination for the next stage will be handled by our offshore Service Hub.
• All interview-related communications — including availability confirmation and interview invitations — will be conducted via email only.
• As phone contact is not available at this stage, kindly check your email regularly (including spam or junk folders) to avoid missing important updates.
★Learn more about Chubb Life Taiwan's culture and workplace
• [開箱影片] 走進我們的辦公室，認識工作環境、福利與文化
• [Podcast] 探索我們如何打造支持成長與創新的職場
Skills Required
- Bachelor's degree or above, preferably in Insurance, Management, or related fields
- 10+ years of life insurance customer service or policy administration experience
- 5+ years in management roles
- Strong knowledge of Taiwan life insurance market, policy administration processes, and relevant regulations
- Excellent service orientation, leadership, and cross-functional collaboration skills
- Experience in digital transformation, process optimization, and innovative service
What We Do
Chubb is the world’s largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs 31,000 people worldwide. Additional information can be found at: chubb.com.
